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How Amazon, Temu, and Shein are reshaping Australia’s retail landscape

Inside Retail

Additionally, Amazon’s Prime membership offers customers value-added services, such as exclusive deals and fast, free delivery options, which traditional retailers struggle to match. Shein: Dominating the fast-fashion market Shein has become a major player in Australian fashion, particularly among younger consumers.

Fashion 246
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How conversational commerce is redefining the way customers interact with brands

Inside Retail

Today, consumers expect the freedom to shop on their own terms, being able to review all the options available to them online and without disrupting their daily routines. For example, generative AI can be used to summarise thousands of product reviews into concise snippets, sparing consumers the need to sift through endless opinions.

Flow 130
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How AI could solve product returns and other supply chain challenges

Inside Retail

Our research shows that 34 per cent of retail executives say supply-chain efficiencies and improvements are a top customer engagement priority. This helps manage consumer expectations as well as enhance profitability on limited stock. Using AI to analyse why consumers return goods is critical to reducing return rates.

Other 130
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MAPIC 2024: Highlights of the 2024 Edition

Retail Focus

These seemingly trivial behaviours reveal deeper emotional and psychological patterns. Alan Francis Honan emphasised the importance of maintaining brand fundamentals while allowing for local adaptations, noting that starting too small in new markets could undermine consumer confidence.

Expansion 264
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What’s in store for retail in 2025?

Retail Focus

With brands having to work harder than ever to maintain attention, loyalty and consumer spend, powering authenticity with imagination – have driven impressive commercial results through dynamic retail design. So, what can we expect in 2025 and how can Checkland Kindleysides help retailers?

Balance 162
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The Impact of Retail Digital Transformation on Consumer Behaviour

Retail Focus

Consequently, these innovations are transforming the retail scene and deeply impacting how consumers behave. From personalized shopping experiences to seamless omnichannel services, digital tools are setting new expectations among consumers. They can compile detailed analyses that showcase trends, patterns, and forecasts.

Consumer 130
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Decoding the global trends shaping the future of retail

Inside Retail

The themes on display are often indicative of the global trends affecting consumers and retail. In the past year or so, KPMG has published global research papers that add further insights to the big trends affecting retail models and consumer behaviour. What do consumers think and how are retailers using it? trillion in 2030.