Inside Retail

NOVEMBER 12, 2024

Our research shows that 34 per cent of retail executives say supply-chain efficiencies and improvements are a top customer engagement priority. Managing supply-chain unpredictability The Covid-19 pandemic highlighted the vulnerability of trade routes in times of conflict and natural disaster.

Other 130

Other Pattern Flow Customer Engagement 130

Retail Focus

JUNE 6, 2022

MoEngage , the insights-led customer engagement platform, today announced that it has raised USD $77M in Series E funding. Multi-channel marketing tools available today are built to deliver campaign analytics and manage workflow automation. in July and $30M in Dec 2021, taking its total investment to $178m within 8 years.

Management 147

Management Customer Engagement Engagement Marketing 147

Inside Retail

JULY 8, 2024

The reported closure of Microsoft’s brick-and-mortar stores managed by authorised retail partners in China has raised questions about the tech giant’s strategy in the world’s second-largest economy and whether the move is counterintuitive when the market’s consumer electronics sector has seen a sign of recovery. billion, in 2023.

Consumer Electronics 264

Consumer Electronics Strategy Consumer Management 264

Inside Retail

MARCH 3, 2025

Indeed, many retailers will happily say goodbye to 2024, a period when high inflation and interest rates remained persistent and an ongoing cost-of-living crisis crushed consumer sentiment to its lowest in 45 years, all of which resulted in anaemic national year-on-year retail sales growth. How has customer behaviour changed?

Social Media 130

Social Media Promotion Engagement Consumer 130

Retail Focus

FEBRUARY 6, 2025

As consumers move seamlessly between online, mobile, and physical store channels, retailers must keep pace through an omnichannel strategyone that unifies every customer touchpoint into a cohesive, frictionless journey. Yet, brands that fail to offer smooth transitions between channels risk losing customers to more agile competitors.

Promotion 147

Promotion Harmony Customer Engagement Tailored 147

Inside Retail

FEBRUARY 17, 2025

The themes on display are often indicative of the global trends affecting consumers and retail. In the past year or so, KPMG has published global research papers that add further insights to the big trends affecting retail models and consumer behaviour. What do consumers think and how are retailers using it? trillion in 2030.

Social Media 130

Social Media Department Stores Consumer Shopping 130

Retail Focus

AUGUST 25, 2024

Consequently, these innovations are transforming the retail scene and deeply impacting how consumers behave. From personalized shopping experiences to seamless omnichannel services, digital tools are setting new expectations among consumers. Cost Reduction: Better inventory management and efficient operations lower overall costs.

Consumer 130

Consumer Customer Retention Customer Engagement Engagement 130

Inside Retail

NOVEMBER 14, 2022

Having embraced digital shopping channels during the pandemic, Australian consumers have become well used to the personalisation and tailored content offered online. So how can physical retail stores replicate the experience and deliver an equally personalised interface for customers? ” No more these days, explains Hanns.

Engagement 289

Engagement Customer Engagement Strategy Promotion 289

Inside Retail

SEPTEMBER 2, 2024

Here, Ludovic Dellazzeri, managing director of Ghd Australia , discusses the secret to customer satisfaction and whether or not the brand plans to establish a direct-to-consumer bricks-and-mortar offering in pursuit of delivering an impeccable customer journey. Our investments have been incrementally multiplied each year.

Engagement 278

Engagement Consumer Balance Concept 278

Inside Retail

JULY 23, 2024

The top five digital trends Marija Milasevic from Euromonitor shared the leading consumer trends defining the industry, starting with how digital-savvy customers are demanding a more tailored experience. Growing numbers of consumers cite social media channels as their preferred means of product discovery. And quickly.

Social Media 288

Social Media Tailored Engagement Consumer 288

Inside Retail

NOVEMBER 14, 2024

The most common consumer pain points uncovered are where customers engage with the retailer to gather information. “It It really starts with having FAQs, which explain half of customers’ questions. It comes down to managing expectations. It is super easy to lose a customer if you mess up things.

Management 130

Management Customer Engagement Shopping Engagement 130

Inside Retail

NOVEMBER 5, 2024

Robots are most effective when they handle time-consuming, mechanical tasks, freeing human workers to engage with customers and focus on higher-level responsibilities. Robots are great for routine, repetitive tasks, but they should not be used as substitutes for meaningful human engagement.

Balance 130

Balance Engagement Visual Merchandising Contrast 130

Inside Retail

APRIL 29, 2021

Lacoste Japan, operator of the French premium casual brand, has collected zero-party data based on the consent of the consumer in preparation for the upcoming restrictions on the use of cookie data. Consumers were asked to choose their favourite long sleeve polo colours and vote against other colours. Campaign objectives.

Strategy 230

Strategy Hobbies Color Customer Engagement 230

Inside Retail

JUNE 5, 2022

And although Google’s privacy pivot is a win for privacy-conscious consumers; it’s a headache for retailers who rely on these third-party cookies to advertise effectively. And the reason is simple: this preference data comes directly from the consumer so there are no intermediaries – no guesswork. As the cookie crumbles.

Engagement 242

Engagement Consumer Customer Engagement Strategy 242

Inside Retail

SEPTEMBER 13, 2021

According to the CommBank Consumer Insights Report May 2021, the experiences during the pandemic last year greatly impacted how consumers think, act and shop. Aside from many consumers spending cautiously, the research revealed that 91 per cent of people increased their digital activities. consumer-insights.

Consumer 130

Consumer Engagement Customer Engagement Shopping 130

Inside Retail

JANUARY 5, 2023

It will enable Nike to extend the reach of its workout program while enhancing brand visibility, and provide Netflix with highly engaging content. The last few years forced many consumers to do new things from home like ordering groceries online, or attending virtual events. Cut through the noise.

Customer Engagement 244

Customer Engagement Engagement Consumer Strategy 244

Inside Retail

NOVEMBER 27, 2023

This is not just a transient trend but a robust response to the changing consumer, who now craves the tactile satisfaction of in-store shopping along with the personalisation and convenience of online commerce. Today’s consumers might browse products online and then feel, try and buy them in physical stores.

Consumer 147

Consumer Engagement Shopping Pattern 147

Inside Retail

JULY 23, 2024

The top five digital trends Marija Milasevic from Euromonitor shared the leading consumer trends defining the industry, starting with how digital-savvy customers are demanding a more tailored experience. Growing numbers of consumers cite social media channels as their preferred means of product discovery. And quickly.

Social Media 246

Social Media Tailored Engagement Consumer 246

Inside Retail

OCTOBER 13, 2022

SMS marketing is a staple in today’s direct-to-consumer toolkit, opening new opportunities for customer engagement, retention, and revenue growth. SMS has enabled us to quickly communicate new product launches, promotions, and any exciting events to our customers.

Marketing 278

Marketing Promotion Flow Strategy 278

Compliantia

JULY 4, 2023

Understanding how to manage seasonal sales and promotions is key to running a successful store. This job of managing promotions becomes more complex when you start adding multiple locations into the mix. What are the challenges of managing promotions across multiple locations?

Promotion 98

Promotion Location Management Customer Engagement 98

Inside Retail

MAY 27, 2021

While looking for growth solutions, EziBuy shared their goals with Rokt , an AI powered technology company that helps e-commerce businesses personalise the purchase experience for each customer in the Transaction Moment. said Lupe Prada, Senior Trade Marketing Manager for Gumtree. Key Recommendations to maximise Value in E-commerce.

Tailored 246

Tailored Engagement Perspective Customer Engagement 246

Inside Retail

FEBRUARY 8, 2024

It’s no secret that consumer-facing retail has had a tough year trying to stay price-competitive for customers. Our focus remains on seeking to drive further and sustainable cost efficiencies and inventory management,” he added. While some industry experts are saying that Myer’s optimistic take on its 0.1

Department Stores 264

Department Stores Planning Engagement Strategy 264

Inside Retail

MARCH 6, 2023

Nadine Heubel, senior managing director of travel retail North America and global wholesale at Newmark, recently shared her insights regarding the latest in US brands, technology and trends that will shape the global retail landscape in 2023 and beyond. You can watch the Masterclass sponsored by Adobe here.

Shopping 243

Shopping Engagement Customer Engagement Curate 243

Retail Focus

OCTOBER 10, 2023

MoEngage , the leading insights-led customer engagement platform, has announced that AVON, Virgin Experience Days and LOUNGE will be among its keynote speakers at #GROWTH Summit London , the event that showcases the leading voices and sharpest minds in marketing and commerce.

Customer Engagement 147

Customer Engagement Engagement Marketing Consumer 147

Inside Retail

DECEMBER 20, 2021

It’s kind of elongated and stretched out,” noted Adam Ioakim, managing director, APAC at Emarsys. The interesting thing is we started to see a few retailers starting Black Friday and Cyber Monday a few days earlier and starting to pull some of that early customer engagement into their pipeline,” observed Ioakim.

Gifts 246

Gifts Shopping Customer Engagement Consumer 246

Inside Retail

OCTOBER 26, 2023

Our survey reflected that consumers are drawn to physical stores for the tactile experience – with 56 per cent of consumers visiting stores to view products in real life and 46 per cent of consumers visiting stores to compare similar products within a tangible retail setting. “And And this appeal will last.

Shopping 246

Shopping Engagement Consumer Gifts 246

Inside Retail

JUNE 1, 2023

Growing consumer expectations of free delivery and free returns are placing pressure on retailers who on one hand recognise customer demand, but on the other are trying to reduce their operating costs. Pope believes younger consumers are more aware of the sustainability considerations of returns than older generations.

Balance 234

Balance Promotion Strategy Consumer 234

Retail Focus

MAY 25, 2022

The news underlines the confidence in the Global Mutual managed scheme from the occupier community. This is making well-located outlets especially appealing as part of retail portfolios as brands navigate the changing shopping habits of the consumer public at large.”. This letting follows the opening of Quba and Co.

Outdoor 182

Outdoor Customer Engagement Space Engagement 182

Retail Focus

NOVEMBER 7, 2022

Customers and the public are becoming more informed about sustainable development, as it has become closely linked to the environment. Fashion brands investments are more concentrated towards creating value for customers, engaging them, and engaging with them. If so, what?

Brand Management 130

Brand Management Fashion Management Perspective 130

Inside Retail

JULY 25, 2024

In today’s dynamic retail landscape, consumer expectations are evolving rapidly. Customers no longer distinguish between online and offline shopping; they demand a seamless, integrated experience across all channels. Benefits for retailers and consumers There are many advantages of omnichannel commerce.

Harmony 162

Harmony Shopping Pattern Customer Engagement 162

Inside Retail

SEPTEMBER 5, 2022

Consumers expect more when they purchase online. If product images are fuzzy or blurred, and consumers cannot view products clearly in detail and from different angles, they are less likely to make a purchase. About the author: Mark Blitenthall is manager of services and customer engagement at GS1 Australia.

Light 130

Light Customer Engagement Consumer Concept 130

Inside Retail

JULY 31, 2024

Engaging customers across multiple touchpoints has never been more critical. Consumers expect a seamless and consistent experience regardless of how they interact with a brand. This is where a cross-channel customer experience (CX) platform becomes indispensable.

Customer Retention 147

Customer Retention Customer Engagement Engagement Social Media 147

Inside Retail

JULY 12, 2023

This revolutionary change, once met with scepticism, is now being hailed as an opportunity to enhance consumer trust and forge stronger connections with audiences. It’s when customers voluntarily provide details about their preferences, interests, and needs. Zero-party data is held close to the vest by many in the industry.

Marketing 130

Marketing Customer Engagement Advertising Consumer 130

Inside Retail

FEBRUARY 27, 2024

It is getting harder to turn visitors into buyers and consumers are overwhelmed with choices. However, by embracing personalisation and optimising the timing and content of communications, retailers can have a better chance than their rivals of converting visitors across any channel into repeat customers.

Strategy 130

Strategy Customer Engagement Engagement Management 130

Inside Retail

JANUARY 24, 2022

E-commerce skyrocketed when the Covid-19 pandemic hit, as more consumers realised its ease and convenience. observes Teaj Sian, Managing Director at Glory Global Solutions (Australia). Modern payment automation solutions simplify cash handling and allow staff at the checkout to focus on customer engagement and service.

Engagement 162

Engagement Customer Engagement Sporting Goods Shopping 162

Theatro

NOVEMBER 19, 2024

Driving Operational and Financial Success with Theatro GEN f lows Theatro GEN flows integrate Generative AI and TIVA with existing voice-controlled digital workflows, automatically initiating and managing complex operational processes with the worker through an intuitive conversational interface. competitive market.

Engagement 79

Engagement Flow Customer Engagement Balance 79

Inside Retail

AUGUST 8, 2022

Unified customer profiles backed by predictive insights help orchestrate personalised, multichannel engagement.”. At Cheetah Digital, we are excited to help our customers: • Gather and activate data to build an actionable single-customer view. Manage data ethically and secure to satisfy end-customer privacy concerns.

Customer Engagement 130

Customer Engagement Engagement Marketing Management 130