Inside Retail

JULY 27, 2023

Personalisation was initially lost in the mass market and the anonymity of online shopping, but retailers are using customer data to create highly personalised shopping experiences, from recommendations to tailored promotions. The consumer demand for a personalised experience is immense and growing.

Shopping 243

Shopping Tailored Customer Engagement Engagement 243

Inside Retail

FEBRUARY 8, 2023

With the return to bricks-and-mortar shopping, retailers are seeking new ways to connect with consumers in a personalised and tailored way. Enter digital signage and kiosks, which are transforming the in-store experience and helping retailers deliver a customer experience that matches consumers’ online shopping expectations.

Engagement 233

Engagement Display Customer Engagement Tailored 233

Inside Retail

FEBRUARY 20, 2024

Australia, like many other regions, is witnessing a significant shift in consumer behaviour, with e-commerce playing an increasingly integral role in the retail landscape. AI algorithms can analyse vast amounts of customer data to understand preferences, predict behaviour, and offer personalised product recommendations.

Tailored 246

Tailored Social Media Strategy Target Market 246

Inside Retail

OCTOBER 26, 2023

Our survey reflected that consumers are drawn to physical stores for the tactile experience – with 56 per cent of consumers visiting stores to view products in real life and 46 per cent of consumers visiting stores to compare similar products within a tangible retail setting. “And And this appeal will last.

Shopping 246

Shopping Engagement Consumer Gifts 246

Inside Retail

JUNE 13, 2024

In a supermarket in southern China, live fish swim around in a glass tank bearing a QR code for customers to scan for information about where the fish is from and details of provenance and sustainability in its farming or capture. Customers are encouraged to download the store apps, shop online and shop – or pick up – in stores.

Promotion 260

Promotion Engagement Shopping Customer Engagement 260

Inside Retail

MAY 27, 2021

While looking for growth solutions, EziBuy shared their goals with Rokt , an AI powered technology company that helps e-commerce businesses personalise the purchase experience for each customer in the Transaction Moment. Consumers say they want relevant communication, and retailers say that it is a crucially important effort.

Tailored 246

Tailored Engagement Perspective Customer Engagement 246

Inside Retail

DECEMBER 12, 2024

Its a time of heightened consumer spending, aggressive promotions, and operational intensity. But once the dust settles, the real work begins: analysing the data generated during this period to inform strategies that can drive growth for the year ahead. Sales trends This time of year provides a unique lens into consumer behaviour.

Strategy 130

Strategy Customer Retention Customer Engagement Tailored 130

Inside Retail

JULY 12, 2023

This revolutionary change, once met with scepticism, is now being hailed as an opportunity to enhance consumer trust and forge stronger connections with audiences. Zero-party data refers to information that individuals willingly and directly share with a company or brand. Multimillion dollar question.

Marketing 130

Marketing Customer Engagement Advertising Consumer 130

Inside Retail

SEPTEMBER 5, 2022

Consumers expect more when they purchase online. They want to see products clearly and also view the product information to relate it to their individual needs and circumstances. . About the author: Mark Blitenthall is manager of services and customer engagement at GS1 Australia. Find out more.

Customer Engagement 130

Customer Engagement Light Consumer Concept 130

Retail Times

MAY 16, 2024

Manhattan Associates (NASDAQ: MANH) today announced Manhattan Active® Maven, a specialised Generative Artificial Intelligence (GenAI) solution built for customer service, along with Manhattan Assist, which adds cutting-edge GenAI capabilities to all Manhattan Active solutions. Retail Times - Retail Times, the free retail news website

Customer Engagement 110

Customer Engagement Art Engagement Consumer 110

Inside Retail

DECEMBER 17, 2024

For brands, its vital to understand consumer behaviour and to leverage AI to deliver personalised experiences. Hyper-personalisation is all about asking what consumers want when theyre visiting your properties and tailoring the experience to their needs. The app learns from customer interactions and provides tailored recommendations.

Tailored 130

Tailored Curate Shopping Engagement 130

Retail Focus

DECEMBER 12, 2024

Despite the many challenges facing the retail sector, these three days of networking and information exchange demonstrated that the sector’s fundamentals remain strong and its determination unwavering. Inclusive retail fosters unique consumer relationships while demonstrating that business and social conscience can coexist.

Expansion 264

Expansion Retail Space Space Marketing 264

Inside Retail

FEBRUARY 27, 2024

It is getting harder to turn visitors into buyers and consumers are overwhelmed with choices. However, by embracing personalisation and optimising the timing and content of communications, retailers can have a better chance than their rivals of converting visitors across any channel into repeat customers.

Strategy 130

Strategy Customer Engagement Engagement Management 130

Inside Retail

JUNE 15, 2021

Retailers and consumers have been urged — or forced — to take their transactions into the digital marketplace. New consumers. Gen Z (those born after 1997) is dramatically reshaping the consumer landscape in China and there are more than 300 million of them according to the latest census statistics. New brands . New operations.

Consumer 147

Consumer Strategy Engagement Marketing 147

Inside Retail

FEBRUARY 7, 2024

A recent global study conducted by the IBM Institute for Business Value sheds light on the escalating discontent among consumers with traditional shopping experiences, both in-store and online. The study reveals a significant appetite among consumers for AI-driven enhancements to their shopping journey.

Focal Point 130

Focal Point Shopping Consumer Engagement 130

Retail Focus

JUNE 6, 2024

Consumers are discovering that paying a premium does not always ensure exceptional service. Are customers not aware of this problem or are they becoming less demanding? The Question of Customer Education Customer education is a crucial factor in this issue. An alarming trend has emerged: the decline in service quality.

Contrast 147

Contrast Customer Engagement Consumer Marketing 147

Inside Retail

JUNE 5, 2023

In a recent webinar with Inside Retail , Neilsen director, media analytics and consumer research, Shruthi Babu told attendees that, at a time when customers are increasingly feeling inflationary pressures, retail catalogues have become an important way for shoppers to make buying decisions. Watch the full webinar here.

Social Media 130

Social Media Shopping Form Promotion 130

Inside Retail

MAY 21, 2024

Within the same year, a retail partnership with David Jones catapulted the brand’s consumer awareness much higher. “I At the moment our focus is providing a seamless customer experience online and in-store,” Woods said. “We I absolutely knew we were going to kill it in David Jones. I don’t know why, I just knew it was going to work.

Boutique 263

Boutique Fashion Expansion Department Stores 263

Retail Focus

JULY 3, 2024

Through their significant influence, luxury brands can shape consumer behavior and industry standards, setting trends that can cascade down to more accessible markets. Furthermore, luxury brands have the potential to educate and engage their customers on sustainability.

Engagement 162

Engagement Consumer Balance Promotion 162

Inside Retail

NOVEMBER 12, 2024

Our research shows that 34 per cent of retail executives say supply-chain efficiencies and improvements are a top customer engagement priority. This helps manage consumer expectations as well as enhance profitability on limited stock. Using AI to analyse why consumers return goods is critical to reducing return rates.

Other 130

Other Pattern Flow Customer Engagement 130

Retail Times

JULY 25, 2024

The results of a new survey into the customer service industry have been released, revealing a growing call from UK consumers for brands to find ways to fix declining levels of customer satisfaction, particularly as customers become more unforgiving of poor service delivery.

Consumer 59

Consumer Customer Engagement Engagement 59

Retail Times

JULY 10, 2024

Amidst an incredible summer of sport, new research by omnichannel marketing expert SAP Emarsys Customer Engagement reveals that football fans surveyed are set to spend almost one and a half times as much as Olympics fans – amidst a wider study of how loyalty underpins consumer spending.

Consumer 52

Consumer Customer Engagement Engagement Marketing 52

Inside Retail

NOVEMBER 29, 2023

Besides being a fun and effective way to enhance customer engagement, gamification can encourage consumer behaviours such as logging into an app to try a new product or sharing a recommendation on social. Customers who return frequently can become true brand ambassadors for your program.

Strategy 130

Strategy Engagement Customer Engagement Consumer 130

Inside Retail

JANUARY 24, 2022

E-commerce skyrocketed when the Covid-19 pandemic hit, as more consumers realised its ease and convenience. People flock to shopping centres and it is not just to procure goods and services; it is also about the experiential enjoyment, the social element and the ability to make more informed purchasing decisions.”.

Engagement 162

Engagement Customer Engagement Sporting Goods Shopping 162

Inside Retail

MAY 21, 2024

Within the same year, a retail partnership with David Jones catapulted the brand’s consumer awareness much higher. “I At the moment our focus is providing a seamless customer experience online and in-store,” Woods said. “We I absolutely knew we were going to kill it in David Jones. I don’t know why, I just knew it was going to work.

Boutique 245

Boutique Fashion Expansion Department Stores 245

Inside Retail

OCTOBER 24, 2021

Australian e-commerce is booming in the wake of the pandemic, with vast new groups of consumers coming into the market who have only recently latched onto the benefits of digital shopping, and businesses that have adopted strong customer service strategies delivered via mobile channels are being rewarded.

Form 130

Form Engagement Consumer Customer Engagement 130

Inside Retail

JULY 18, 2023

In our always-connected society, consumers are all the more demanding. The new role of the physical store blends a dynamic, interactive hub for brand experiences, customer engagement, and product discovery. Ultimately, creating more value and satisfaction for the consumer.

Consumer 130

Consumer Fashion Customer Engagement Shopping 130

Inside Retail

JUNE 3, 2021

Combine this with a customer base whose expectations of what makes a great experience have continued to rise, and in some cases are heightened through periods of lockdown, and you have a sense of the challenge facing the retail sector. For more information visit Localz. Click and Collect no longer nice to have.

Location 147

Location Customer Engagement Advertising Shopping 147

RetailMinded

JULY 29, 2023

According to McKinsey & Company , 75% of consumers are exploring new shopping behaviors, indicating a significant change in their preferences and priorities. Understanding Changing Consumer Behavior The retail industry is undoubtedly no longer what it used to be; customer shopping habits and preferences are quickly changing.

Strategy 52

Strategy Consumer Social Media Customer Engagement 52

RetailMinded

JULY 29, 2023

According to McKinsey & Company , 75% of consumers are exploring new shopping behaviors, indicating a significant change in their preferences and priorities. Understanding Changing Consumer Behavior The retail industry is undoubtedly no longer what it used to be; customer shopping habits and preferences are quickly changing.

Strategy 52

Strategy Consumer Social Media Customer Engagement 52

RetailMinded

SEPTEMBER 19, 2022

Sessions on the agenda include: Mysteries Unveiled: Lessons in Marketing, Customer Engagement & How to Win More Sales. “The retail industry continues to adapt amid changing consumer preferences and demands. For more information, visit RetailRecharge.com. Visit RetailRecharge.com for more information.

Social Media 98

Social Media Flow Customer Engagement Engagement 98

Inside Retail

FEBRUARY 16, 2022

As a result, many organisations and retailers are making significant investments in this area to develop contextual and personalised experiences to differentiate themselves in the market: The Wine Collective is an Australian brand on a mission to reform how the wine industry sells to consumers.

Tailored 130

Tailored Customer Engagement Engagement Merchandising 130

Inside Retail

NOVEMBER 12, 2024

Winning the consumer choice and looking for opportunities to fulfill unmet consumer needs were always my focus. Each role provided a unique perspective on retail’s emotional connections [with the customer] and built into my work at Pandora, where we celebrate personal stories and accessible luxury.

Balance 130

Balance Engagement Consumer Perspective 130

Inside Retail

SEPTEMBER 21, 2023

Conversational messaging is playing a pivotal role in enhancing customer engagement during BFCM and beyond, fostering two-way communication and allowing customers to respond directly to campaigns. If we see a response to an SMS, it’s passed straight to our customer service team,” says Haddad.

Engagement 130

Engagement Strategy Promotion Customer Engagement 130

Inside Retail

OCTOBER 24, 2023

The current state of affairs “Malaysia has a growing economy and a strong consumer market, making it an attractive destination for expanding retail businesses. This presents a vast consumer base for headwear products,” he noted. “My Nonetheless, the region also offers significant opportunities.

Target Market 130

Target Market Social Media Fashion Tailored 130

Retail Focus

APRIL 4, 2024

In a world where consumers’ behaviours, expectations, and preferences are rapidly changing, premium and luxury brands are faced with a unique challenge – how to preserve their identity and exclusivity while adapting to the digital age (Purwar 2019).

Social Media 147

Social Media Strategy Balance Engagement 147

Inside Retail

NOVEMBER 14, 2023

As the year-end shopping season kicks off, Zalora , one of Asia’s leading online fashion retailers, and part of Global Fashion Group (GFG), is ramping up its marketing to capture consumers’ attention. It facilitates wider brand reach, quicker inventory turnover, and direct engagement, thereby fostering increased brand loyalty.

Fashion 130

Fashion Tailored Engagement Shopping 130