Consumer Customer Engagement Customer Retention 
RetailMinded
SEPTEMBER 30, 2023
Welcome to the world of crafting a unique brand identity and customer engagement in retail. In this article, we will explore the art and science behind creating a retail experience that not only stands out but also forges deep connections with your customers. The USP is the magnetic force that draws consumers to your offerings.
Retail Focus
AUGUST 25, 2024
Consequently, these innovations are transforming the retail scene and deeply impacting how consumers behave. From personalized shopping experiences to seamless omnichannel services, digital tools are setting new expectations among consumers. IoT devices offer instant inventory insights, helping prevent excess stock or shortages.
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Inside Retail
DECEMBER 12, 2024
Its a time of heightened consumer spending, aggressive promotions, and operational intensity. Sales trends This time of year provides a unique lens into consumer behaviour. Did customers engage with product recommendations, or were they ignored? The holiday sale season is a whirlwind for retailers.
Inside Retail
FEBRUARY 8, 2022
Gifts have long since been a consumer favourite for Valentine’s Day celebrations. It’s a way for consumers to show their loved one’s admiration and gratitude on a love-filled day, yet as the global supply chain disruption lingers into 2022, consumers are becoming more reluctant in purchasing presents for this shopping event.
Inside Retail
JULY 31, 2024
Engaging customers across multiple touchpoints has never been more critical. Consumers expect a seamless and consistent experience regardless of how they interact with a brand. This is where a cross-channel customer experience (CX) platform becomes indispensable.
Parcel Pending
SEPTEMBER 30, 2021
Savvy retailers are updating their customer loyalty programs to increase customer satisfaction and ensure customer retention. The lure of loyalty cards remains the same since its inception: it’s more cost efficient to retain an existing customer than it is to acquire a new customer.
Inside Retail
FEBRUARY 25, 2025
Consumers today expect their digital shopping experiences to be highly personalised, convenient and seamless, which means retailers must embrace advanced technologies to compete. This marks an acceleration in online growth after the post-Covid slowdown caught some retailers by surprise.
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