Inside Retail

SEPTEMBER 2, 2024

To ensure full control from concept to the finished product, our own research and development laboratory in Cambridge, England, was established in 2008. IR : Can you talk about any notable partnerships or collaborations that have enhanced Ghd’s brand presence and customer engagement?

Engagement 278

Engagement Consumer Balance Concept 278

Inside Retail

MARCH 14, 2024

On any given day, there could be 150 million calls in and out of Twilio happening around the world, with the company’s customers including global appliances brand Electrolux, US ride-hailing service Lyft, and motor vehicle maker Toyota.

Customer Engagement 246

Customer Engagement Engagement Concept Consumer 246

Inside Retail

FEBRUARY 20, 2025

Matilda quickly became Staxs creative catalyst, bringing her business acumen and strategic thinking to the brand, where her influence shaped everything from product design to customer engagement, particularly in developing its womenswear. Looking back, Don sees the shows as extensions of the new Stax retail store design concept.

Fashion 147

Fashion Engagement Expansion Space 147

Inside Retail

JUNE 1, 2023

Younger generation consumers are more accepting of the concept of return charges: 40 per cent of Gen Z said they would consider paying for online returns compared to 22 per cent of boomers. They should not just talk about the concept in the hope of gaining extra sales – they should do it because they want to do their bit for the environment.

Balance 234

Balance Promotion Strategy Consumer 234

Retail Focus

SEPTEMBER 7, 2022

Amid an evolving retail landscape, Bullring & Grand Central has continued to attract household names as well as young, cool digitally native brands, while repurposing legacy space with innovative new concepts including entertainment.

Department Stores 182

Department Stores Customer Engagement Accessories Accessories 182

Inside Retail

APRIL 19, 2024

I understand what our customer wants to see, and I create concepts before they become saturated. You need to know their preferences, behaviours, and the platforms they frequent, and tailor your content and engagement strategies accordingly. What’s the secret to your success? AC: Social media is my passion.

Social Media 246

Social Media Strategy Engagement Customer Engagement 246

RetailMinded

APRIL 2, 2025

For independent retailers, especially those without the margin for guesswork, this shift signals a change in how product selection, inventory, and customer engagement need to evolve. Now, customers expect more. They want items that support a nutritious diet but still save time.

Display 59

Display Pattern Customer Engagement Space 59

Inside Retail

JUNE 13, 2024

Digital customer, digital store’ “The concept of digital customers in China is completely different to anything I had come across working in the US and Europe in grocery, where [retailers] see digital customers as diluters of margin that cost us a lot of money,” Spurrell recalled.

Promotion 260

Promotion Engagement Shopping Customer Engagement 260

Inside Retail

FEBRUARY 11, 2024

Customer experience LSKD has ‘audacious’ growth plans for the next few years and Shaughnessy is expected to play a key role in helping the brand create a unique in-store experience and ensuring the right products are stocked in each store. LSKD recently took this concept on the road with its BAF (Big As F*ck) Bus, a pop-up on wheels.

Planning 264

Planning Strategy Expansion Shopping 264

Inside Retail

SEPTEMBER 5, 2022

With innovative and bespoke photography to differentiate products online, GS1 Australia specialises in lighting, spritzing, for liquor, and concept and stylised photography for digital and print. . About the author: Mark Blitenthall is manager of services and customer engagement at GS1 Australia. Find out more.

Customer Engagement 130

Customer Engagement Light Consumer Concept 130

Retail Focus

DECEMBER 12, 2023

As retailers incorporate local traditions and customs, they become essential in community engagement, adding a personal touch and fostering inclusivity and community spirit. The traditional concept of Christmas windows will be redefined by the integration of Augmented Reality (AR) and Virtual Reality (VR).

Art 264

Art Display Light Curate 264

Retail Focus

JULY 3, 2024

The new luxury paradigm The concept of luxury, which has traditionally been associated with exclusivity, high quality, and frequently a high price point, is now intertwined with the principles of sustainability and the circular economy. Ghalia BOUSTANI. Expert Manager at Univers Retail | Published author | Visiting lecturer.

Engagement 162

Engagement Consumer Balance Promotion 162

Retail Bound

DECEMBER 31, 2024

Artificial intelligence (AI), augmented reality (AR), and blockchain are no longer futuristic concepts but active tools reshaping the retail experience. AR allows customers to virtually try products before purchasing, enhancing customer engagement.

Engagement 52

Engagement Consumer Strategy Customer Engagement 52

Barber Design

SEPTEMBER 24, 2018

In the news this week, we read that data-driven hyper-local store concepts are now being touted as the new saviour of bricks-and-mortar retail – but what do we mean by hyper-local? Could Nike’s tailored, local customer-focused approach really help solve some of the challenges facing the high street? And does it really work?

Concept 52

Concept Tailored Perspective Pattern 52

Inside Retail

FEBRUARY 17, 2022

Since the pandemic started, retail brands have been forced to make the shift to digital at warp speed – prioritising a major shift towards online purchases, customer engagement and social amplification in order to maintain relevance in this brave new world. Who will the metaverse be for?

Social Media 231

Social Media Fashion Strategy Engagement 231

Retail Focus

NOVEMBER 7, 2023

The Hyperphysical Retail Revolution Hyperphysical retail is an innovative concept, heralding a new era in the world of luxury shopping. This novel approach engages all the senses and elicits powerful emotions, transforming retail spaces into sanctuaries of connection, innovation, and individuality.

Engagement 147

Engagement Customer Engagement Layout Shopping 147

Inside Retail

JUNE 5, 2023

On the ground, there is high receptiveness to exciting brands and concepts like SSS. Carl Masterman, president of sports at GMG, believes this will appeal to Singapore’s discerning customers, and help SSS compete in a dynamic retail scene, where there are always new brands and offerings in the market. “We

Expansion 130

Expansion Engagement Social Media Consumer 130

Retail Focus

SEPTEMBER 5, 2024

While artificial intelligence, or AI if you prefer, is not an entirely new concept to retailers, the way it is being used and rolled out in shops and stores, as well as online, is changing at a rapid pace. In physical stores, Computer Vision is transforming operations and providing new revenue streams.

Management 162

Management Social Media Shopping Concept 162

Inside Retail

MARCH 5, 2025

Already an exciting concept, new technologies and AI advances are creating even more powerful and innovative approaches. Browsing behaviour, purchase history and real-time engagement can reveal critical consumer trends. These expand engagement opportunities, providing personalised interactions and support.

Tailored 130

Tailored Engagement Consumer Pattern 130

Inside Retail

SEPTEMBER 24, 2024

I think everybody in this landscape is so focused on experiential – how do we give customers engagement and interaction with your brand and your product? We are really taking this concept of discoverability and product, almost asking it to be touched, felt and seen in real life,” concluded Williamson. “So

Curate 130

Curate Interior Engagement Fashion 130

Inside Retail

JUNE 1, 2023

Younger generation consumers are more accepting of the concept of return charges: 40 per cent of Gen Z said they would consider paying for online returns compared to 22 per cent of boomers. They should not just talk about the concept in the hope of gaining extra sales – they should do it because they want to do their bit for the environment.

Balance 130

Balance Promotion Strategy Consumer 130

Inside Retail

MAY 19, 2023

Time is a currency, so consumer time well spent in an interactive, engaging, experiential environment is critical,” he added. Consumer engagement Walker sees the ‘equipment room’ concept in the store as another interesting aspect that deserves attention. This changes the classic retail model of purchasing and reselling.

Sporting Goods 130

Sporting Goods Marketing Social Media Engagement 130

Inside Retail

AUGUST 2, 2023

While competition is fiercer than ever, meeting customer expectations for seamless omnichannel experiences and building meaningful connections has become vital to driving lifetime value in the relationships between brands and consumers.

Marketing 130

Marketing Management Engagement Gifts 130

Inside Retail

OCTOBER 7, 2024

The Australian-owned business has spent more than a decade refining and perfecting its enterprise-level digital marketing platform, Distributed Customer Engagement. Being able to set up custom customer journeys that use Taguchi’s native email delivery and our integrations with our SMS partner has been significant,” says Westwood.

Marketing 130

Marketing Management Flow Customer Engagement 130

Inside Retail

DECEMBER 18, 2023

At the big end of town, Woolies X, with its embedded Quantium research is driving the customer data revolution for team green, while Wesfarmers’ OneDigital promises to play catch up and unleash the power of Flybuys with a huge commitment in talent and marketing (what about that AFL Grand Final budget).

Social Media 147

Social Media Engagement Concept Layout 147

Retail Focus

JUNE 16, 2023

With the customers’ increased demand for novelty and uniqueness, brands could be inclined to present concepts that meet their needs. This scarcity creates a sense of urgency and exclusivity, driving customer engagement and brand loyalty. Pop-up stores are one of the touchpoints brands adopt to tell their stories.

Social Media 264

Social Media Artistic Fashion Display 264

Inside Retail

NOVEMBER 14, 2023

The final price of the item was listed on the 8th of November, at which point customers were able to purchase the product at a fraction of the original retail price,” he noted. It facilitates wider brand reach, quicker inventory turnover, and direct engagement, thereby fostering increased brand loyalty.

Fashion 130

Fashion Tailored Engagement Shopping 130

Inside Retail

JANUARY 8, 2024

The use of temporary retail spaces is certainly not a new concept, it has been around for centuries. And as more businesses embraced the concept, it morphed into a whole new beast. Everything from hiring staff to ensuring inventory management is trialed and the ideal staff-to-customer engagement is tested.

Engagement 130

Engagement Shopping Artistic Marketing 130

Inside Retail

APRIL 14, 2024

There are many successful female retail entrepreneurs with innovative concepts but the chains and major retailers have been slow to recognise the value and importance of promoting women to leadership positions.

Management 130

Management Retail Chains Department Stores Contrast 130

Inside Retail

JULY 18, 2023

The new role of the physical store blends a dynamic, interactive hub for brand experiences, customer engagement, and product discovery. Having the right technology is fundamental to power the store of tomorrow and the beauty of the concept is how it drives a more connected and personalised customer journey in a seamless way.

Consumer 130

Consumer Shopping Fashion Customer Engagement 130

Retail Focus

NOVEMBER 7, 2022

Fashion brands investments are more concentrated towards creating value for customers, engaging them, and engaging with them. Fashion brands are also highlighting any activity related to sustainability as it aims at showing customers that it is actively seeking best practices related to sustainability.

Brand Management 130

Brand Management Fashion Management Perspective 130

Retail Focus

MAY 30, 2023

Creating a brand community has always been an important marketing concept and a valuable brand asset. It places emphasis on integrating the retail environment with the local community and building strong relationships between the retailer and customers. Customers are also the primary drivers of the project and its sustainability.

Retail Design 130

Retail Design Design Engagement Visual Merchandising 130

Retail Focus

APRIL 4, 2024

Expert Manager at Univers Retail | Ephemeral Retailing Specialist | Published Author | Speaker In the dynamic and ever-evolving landscape of contemporary business, the concept of digital transformation has emerged as a pivotal force shaping industries and strategies at an unprecedented pace. Ghalia BOUSTANI.

Social Media 147

Social Media Strategy Balance Engagement 147

Inside Retail

NOVEMBER 27, 2023

As we edge closer to 2024, this phygital wave is being propelled by a raft of emerging technologies that promise to redefine the contours of retail operations, marketing strategies and customer engagement paradigms.

Consumer 147

Consumer Engagement Shopping Pattern 147

Inside Retail

AUGUST 30, 2024

At the same time, and for our context here, it also points to things retailers could, and likely should, be measuring, such as whether customers learned something during their visit, whether they became immersed in a brand and escaped for a few minutes, how the store environment affected them, and so on.

Engagement 130

Engagement Marketing Display Consumer 130

Inside Retail

FEBRUARY 26, 2024

Nordstrom’s plans to draw in new shoppers As the Clubhouse opening showcases, retailers are still heavily invested in the concept of pop-up shops, especially big-box retailers like Nordstrom that have been struggling in recent years to get back to pre-pandemic profits. The brand can also gain experience with retail operations.

Department Stores 130

Department Stores Shopping Fashion Engagement 130

Retail Times

SEPTEMBER 27, 2023

European consumers are in “open relationships” with brands, akin to the concept in personal interactions, according to the latest research from Twilio, the customer engagement platform that drives real-time, personalised experiences for today’s leading brands.

Engagement 40

Engagement Consumer Customer Engagement Concept 40