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Robots in retail: Balancing automation with the human touch

Inside Retail

The line between automation and human interaction must be carefully managed, or customer satisfaction may take a hit. Case study: Walmart’s experience with robots – striking the balance Walmart’s use of robots offers a great example of how automation can go right. This is a key competitive advantage over other retailers right now.

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What True Classic’s nationwide Target launch reveals about the brand’s future

Inside Retail

Yahalom told Inside Retail that the key ingredients behind True Classics exponential growth is striking the perfect balance between delivering tailored fits, unmatched comfort and accessible pricing. BY: Our success starts with the product, ultra-soft fabrics, tailored fits, and designs that flatter all body types.

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Japanese label Descente taps into Southeast Asia’s high-end sportswear industry 

Inside Retail

Rather than seeing this as a hurdle, we view it as an opportunity to engage deeply with our audience, gather valuable insights, and tailor our product offerings to meet the evolving preferences of Singapore’s discerning consumers.” “Quickly understanding and adapting to local consumer behaviour is crucial,” he said.

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The future of Australian retail: 2025 consumer trends you can’t ignore

Inside Retail

Fourty-two per cent of Millennials and 38 per cent of Gen Z are excited by AI-driven shopping experiences that tailor recommendations and messaging to their preferences. Retailers should, therefore, take a multi-faceted approach to content marketing, balancing promotions with informative and trust-building content to drive repeat engagement.

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Navigating the fine line between AI, personalisation and engagement

Inside Retail

A tailored experience fosters a sense of being valued and understood, that a company knows the consumer and understands their needs. The risks of personalisation But it’s very easy for this personalisation to cross the line into intrusiveness. Personalisation also drives loyalty.

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Curating community: Retail’s answer to the loneliness crisis

Inside Retail

Conventional lines of association – religious institutions, civic groups, and neighbourhood gatherings – have disappeared. McKinsey & Company research has found that 71 per cent of consumers look for tailored interactions from businesses, and among those 76 per cent get frustrated when businesses fail to provide them.

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The CFO-CMO balancing act: Marketing efficiency goals that keep everyone happy

Inside Retail

In today’s complex retail landscape, chief marketing officers (CMOs) find themselves in a perpetual balancing act. Marketing plays a key role in understanding customer needs, tailoring offers, and building relationships that drive loyalty. A customer-centric approach isn’t always about flashy campaigns.

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