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Robots in retail: Balancing automation with the human touch

Inside Retail

The line between automation and human interaction must be carefully managed, or customer satisfaction may take a hit. Case study: Walmart’s experience with robots – striking the balance Walmart’s use of robots offers a great example of how automation can go right. This is a key competitive advantage over other retailers right now.

Balance 130
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Navigating the fine line between AI, personalisation and engagement

Inside Retail

A tailored experience fosters a sense of being valued and understood, that a company knows the consumer and understands their needs. The risks of personalisation But it’s very easy for this personalisation to cross the line into intrusiveness. Personalisation also drives loyalty.

Insiders

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The CFO-CMO balancing act: Marketing efficiency goals that keep everyone happy

Inside Retail

In today’s complex retail landscape, chief marketing officers (CMOs) find themselves in a perpetual balancing act. Marketing plays a key role in understanding customer needs, tailoring offers, and building relationships that drive loyalty. A customer-centric approach isn’t always about flashy campaigns.

Balance 130
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The Pollen Estate welcomes Dobrik & Lawton to 31 Savile Row

Retail Focus

The Pollen Estate have announced Dobrik & Lawton’s arrival to the famous home of bespoke tailoring and menswear, Savile Row. Having opened on April 12th, the young fashion-forward tailoring house is the first residency featured in the recently launched concept space run by men’s stylist and writer, Tom Stubbs.

Tailored 163
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Major UK Health and Beauty Retailer Bodycare Enhances Store Experience with TRILUX Lighting Solutions

Retail Focus

This was a significant challenge as it required a balance between cost-effectiveness and quality. TRILUX Lighting addressed these challenges with a tailored lighting solution that improved the look and feel of Bodycare stores nationwide. E-Line Next LED continuous line + spotlights in black for stores without recessed ceilings.

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Do big-box retailers need to reinvent themselves to attract Gen Z?

Inside Retail

The curated line of products includes items made using at least one material or process that is better for humans, animals, or the environment. According to a report by IBM, gen Z consumers want value tailored to them, and they want to be able to co-create an experience that is uniquely theirs. An example is jeweller Tiffany & Co.

Tailored 182
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“We see our consumers as fans”: Mattel talks DTC opportunities in Asia Pacific

Inside Retail

IR: How does Mattel plan to tailor its retail strategy to the diverse markets within Asia Pacific? Our approach is all about driving consumer-centric offerings that balance global consistency with cultural relevance. We look at each market, tailoring our brands across different touchpoints and reframing opportunities.

Consumer 277