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Robots in retail: Balancing automation with the human touch

Inside Retail

The line between automation and human interaction must be carefully managed, or customer satisfaction may take a hit. On the other hand, if workers feel sidelined by machines that are overstepping into areas requiring human judgement, it can foster a sense of displacement and fuel disconnection to their purpose for work.

Balance 130
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BMG brings Juicy Couture Kids, New Balance Kids, more big brands Down Under

Inside Retail

billion brand US Polo Assn, followed by childrenswear lines in the BMG portfolio, including New Balance Kids and Juicy Couture Kids. Coming to Australia The Australian launch and establishment of a local office will serve as a launchpad for other international markets across the Asia Pacific region. First up is the US$2.4

Balance 259
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Standing on solid ground with practical sustainable floorings

Retail Focus

While there are some more obvious steps retailers can take to bolster sustainability such as switching plastic-based bags for paper alternatives and putting in place product recycling schemes, other actions may not be so apparent. These glue-free tiles are not only durable and easy to maintain but also recyclable at the end of their life.

Space 290
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Holland & Barrett upsizes on Oxford Street, opening their latest wellness destination on The Langham Estate

Retail Focus

The new more prominent location, served by eight underground lines including the Elizabeth Line, will bolster Holland & Barretts customer reach through enhanced connectivity in line with its strategy to increase its presence across one of the UKs most iconic shopping destinations.

Location 148
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What’s in store for retail in 2025?

Retail Focus

While certain trends that were apparent this year may not be as key in 2025, others will continue into the next year and beyond, playing a major role in shaping customer demand. This nuanced implementation demonstrates how companies are pragmatically balancing AI’s efficiency with consumer safety and brand integrity.

Balance 163
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Using AI workforce tools can boost margins, inspire staff, satisfy shoppers

Inside Retail

Better still, such an approach can boost the bottom line: Zebra’s research shows that retailers using intelligent labour forecasting to optimise staffing to customer traffic can boost their sales margin by up to 2 per cent. The solution offers management real-time visibility of the status of all tasks, including completion rates.

Pattern 299
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Why New Balance is putting people at the heart of its new store concept

Inside Retail

New Balance recently revealed a new retail concept store at Paragon Shopping Centre in Singapore centred on experience and carrying a curated selection of footwear and apparel that caters to athletes and fashion enthusiasts. Brand values Hefer said that the New Balance brand has always been known for quality, fit and craftsmanship.

Balance 130