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Robots in retail: Balancing automation with the human touch

Inside Retail

In an industry where customer service and emotional engagement is more critical than ever before, this collaboration between human workers and machines is key to maintaining a productive and enjoyable shopping environment, for both staff and customers.

Balance 130
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Myer’s strategic moves suggest the future of retail is consolidation and loyalty

Inside Retail

Under Wirth, Myer has hopefully redefined its strategy, streamlining operations for a balanced omnichannel approach,” Nick Gray, the founder of I Got You Consultancy, told Inside Retail. But it’s not all about size, Premier’s Apparel Brands’ omnichannel strategy and customer connection align with Myer’s approach to loyalty.

Apparel 252
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Burberry’s turnaround strategy reveals the power of emotional connection

Inside Retail

At first, this strategy appeared super promising. The strategy of courting only the ultra-luxury segment proved limiting, as Burberrys core audience those who valued the brands British heritage and iconic outerwear, began to feel alienated and left out of their equation. Balance aspiration with accessibility.

Strategy 147
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Day two at NRF: Pattern Beauty, Tommy Hilfiger and the power of storytelling

Inside Retail

A new look for New Balance During one of the last panels of the day, Joe Preston, the CEO and president of New Balance, spoke with Brad Smith, anchor for Yahoo! When Smith asked how brands can authentically engage with younger consumers, Preston responded, You have to be culturally relevant, and you have to meet them on their terms.

Pattern 289
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eCommerce in 2025: How Customer Experience Drives Online Retail Success

Speaker: Jennifer Wright and Nick Barron

Success lies in finding the balance between operational flexibility and creating experiences that keep customers coming back. 🔮 In this session, we’ll dive deep into what it takes to keep customers engaged and your operations nimble, no matter what’s coming next. .

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“Running is on trend right now”: New Balance expands hybrid retail model

Inside Retail

Melbourne’s fashion capital Chadstone has been tapped as the second Australian location for New Balance’s UCC format store. The New Balance UCC (uncommonly common concept) store is redefining the traditional retail experience by placing people, not products, at the forefront of the retail experience.

Balance 264
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Future-proof your retail strategy for the holiday season and beyond

Inside Retail

Let’s dive into the shifts expected to alter shopping for this year’s holiday season and explore additional winning strategies for retailers. At this high-engagement point, e-commerce brands can earn significant incremental revenue by unlocking the transaction moment.

Strategy 278