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Robots in retail: Balancing automation with the human touch

Inside Retail

In an industry where customer service and emotional engagement is more critical than ever before, this collaboration between human workers and machines is key to maintaining a productive and enjoyable shopping environment, for both staff and customers.

Balance 130
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Day two at NRF: Pattern Beauty, Tommy Hilfiger and the power of storytelling

Inside Retail

Im 52, but thinking back to when I was younger I could probably count on one hand the number of women out in the world, other than my mother [singer Diana Ross] who wore their natural hair texture. This is not an insignificant task considering New Balance has business in over 150 countries across the globe.

Pattern 289
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Influencer Overload? How to Navigate the World of Influencers in a £21 Billion Industry

Retail Focus

Consumers commonly invest in the product recommendations of their chosen influencer; others are turned away by what they deem inauthentic content. A decline in engagement, reputation, and inauthenticity, even towards future campaigns. Engagement That Goes Beyond Data High engagement doesn’t automatically equal high trust.

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Myer’s strategic moves suggest the future of retail is consolidation and loyalty

Inside Retail

Under Wirth, Myer has hopefully redefined its strategy, streamlining operations for a balanced omnichannel approach,” Nick Gray, the founder of I Got You Consultancy, told Inside Retail. In his view, successful brands are those that answer the customer’s question, or in other words, meet the customer’s demand. “If

Apparel 252
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EJM Studio and Tina Vaia Studio craft new retail store for ME+EM inspired by Josef Albers’ artworks

Retail Focus

By embracing artisanal craftsmanship, natural materials, and thoughtful spatial design, the store creates an inviting environment that balances function and aesthetic appeal. Many of the design elements focused on achieving a balance between the old and the new while embracing an artisanal, handcrafted aesthetic.

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Can Wesfarmers’ OnePass succeed where other membership programs failed?

Inside Retail

Earlier this year, Western Australia-based Wesfarmers announced the relaunch of its OnePass paid membership program, which offers free home delivery and other benefits across almost all of its retail businesses. The other advantage Wesfarmers has is that it is basing its offer on some of the best in the world, according to Cherrier.

Other 246
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Retail’s returns challenge: How to balance customer demands and overheads

Inside Retail

Growing consumer expectations of free delivery and free returns are placing pressure on retailers who on one hand recognise customer demand, but on the other are trying to reduce their operating costs. Others might order two or three sizes of the same item and return the ones that don’t fit. “It’s

Balance 234