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Robots in retail: Balancing automation with the human touch

Inside Retail

In an industry where customer service and emotional engagement is more critical than ever before, this collaboration between human workers and machines is key to maintaining a productive and enjoyable shopping environment, for both staff and customers.

Balance 130
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“Running is on trend right now”: New Balance expands hybrid retail model

Inside Retail

Melbourne’s fashion capital Chadstone has been tapped as the second Australian location for New Balance’s UCC format store. The New Balance UCC (uncommonly common concept) store is redefining the traditional retail experience by placing people, not products, at the forefront of the retail experience.

Balance 264
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Myer’s strategic moves suggest the future of retail is consolidation and loyalty

Inside Retail

Under Wirth, Myer has hopefully redefined its strategy, streamlining operations for a balanced omnichannel approach,” Nick Gray, the founder of I Got You Consultancy, told Inside Retail. Where is Myer’s Wirth now Many experts recognise Wirth’s strong background in loyalty as one of the department store’s greatest assets.

Apparel 252
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Is a large store network the key to success? Mosaic and Premier can’t agree

Inside Retail

The role of bricks-and-mortar sometimes gets lost by investors, shareholders and executives when examining the balance sheets of these rag trade giants. Today, a physical presence is a brand’s most manageable, tangible, and measurable marketing tool,” Gray reaffirmed. The post Is a large store network the key to success?

Apparel 264
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Standing on solid ground with practical sustainable floorings

Retail Focus

Kevin Johnson, retail manager at Gerflor, and Lee Jacovou, key account manager, said retailers are increasingly recognising that sustainable flooring offers a powerful combination of long-term durability and a reduced ecological footprint.

Space 289
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Behind the demise of Harrolds: A cautionary tale or singular case?

Inside Retail

Tough times “We’ve poured everything into it, given it every opportunity and it got to the point where it just couldn’t work,” Ross Poulakis, Harrolds Group’s managing director, told Inside Retail. The luxury retailers that are thriving have managed to find that sweet spot between their digital and physical offerings,” Gray said.

Shopping 263
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What’s in store for retail in 2025?

Retail Focus

On this, he said experiential marketing will continue to thrive, offering innovative ways for brands to engage consumers in meaningful, real-life interactions. This nuanced implementation demonstrates how companies are pragmatically balancing AI’s efficiency with consumer safety and brand integrity.

Balance 162