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In an industry where customer service and emotional engagement is more critical than ever before, this collaboration between human workers and machines is key to maintaining a productive and enjoyable shopping environment, for both staff and customers.
Melbourne’s fashion capital Chadstone has been tapped as the second Australian location for New Balance’s UCC format store. The New Balance UCC (uncommonly common concept) store is redefining the traditional retail experience by placing people, not products, at the forefront of the retail experience.
Under Wirth, Myer has hopefully redefined its strategy, streamlining operations for a balanced omnichannel approach,” Nick Gray, the founder of I Got You Consultancy, told Inside Retail. Where is Myer’s Wirth now Many experts recognise Wirth’s strong background in loyalty as one of the department store’s greatest assets.
The role of bricks-and-mortar sometimes gets lost by investors, shareholders and executives when examining the balance sheets of these rag trade giants. Today, a physical presence is a brand’s most manageable, tangible, and measurable marketing tool,” Gray reaffirmed. The post Is a large store network the key to success?
Kevin Johnson, retail manager at Gerflor, and Lee Jacovou, key account manager, said retailers are increasingly recognising that sustainable flooring offers a powerful combination of long-term durability and a reduced ecological footprint.
Tough times “We’ve poured everything into it, given it every opportunity and it got to the point where it just couldn’t work,” Ross Poulakis, Harrolds Group’s managing director, told Inside Retail. The luxury retailers that are thriving have managed to find that sweet spot between their digital and physical offerings,” Gray said.
On this, he said experiential marketing will continue to thrive, offering innovative ways for brands to engage consumers in meaningful, real-life interactions. This nuanced implementation demonstrates how companies are pragmatically balancing AI’s efficiency with consumer safety and brand integrity.
By offering real-time assistance and on-demand knowledge, Theatro IQ helps retailers maximize their technology investments and leads to enhanced employee engagement, reduced turnover, and improved customer experiences. Balancing these expectations with cost-effective service delivery presents a significant challenge.
Sophia Pope is the sales and customer success leader for Shipstation, a leading web-based order management and shipping software designed to help retailers efficiently process, fulfil and ship their e-commerce orders. That sustainability mindset provides an opportunity for retailers to engage with Gens Y and Z, she said.
featured speakers such as Beatrice de Quinsonas Drouas, Director of Research at BPCE Solutions Immobilires; Mathieu de Mallman, Global Head of Retail and Healthcare at AXA IM ALTS; Eric Decouvelaere, Head of EMEA Urban Destinations at CBRE Investors Management; and Romain Muller, Head of Investment Management Retail at Union Investment.
Inside Retail spoke to Fenske to unpack her view on managers versus leaders, how her leadership style has evolved with time and experience and why she continues to reinvest in her professional development. IR : Being a manager and a leader are two entirely different roles. With a good balance of candor and accountability.
The brand delivers a contemporary approach to mindful apparel, balancing design innovation with quintessential ready-to-wear styles. Henne has a dedicated customer relations manager who is responsible for emailing and texting with customers and providing a bespoke brand experience.
Likewise, omni-optimisation is a key focus in its mission to provide a seamless customer experience regardless of the channel used to shop, according to Celine Sommacal, e-commerce operations manager. However, because it also adds complexity to inventory management, it makes transparency and proactive communication critical.
A lot of category managers tend to think about the range they have, but not the combination of range and store. You sometimes hear retailers say retail is a simple game – that it’s about providing customers with a product they want, and engaging with them where they are. Click through to Scalene’s website for further info.
For retailers, this raises a pressing question: Do you still need a stand-alone CDP, or can a customer engagement platforms built-in CDP meet your needs? The rise of embedded CDPs As customer engagement platforms evolve, many are incorporating built-in CDP functionalities.
From a strong management team with market insight to continuous product innovation, a brands success hinges on its ability to adapt, engage, and deliver value to consumers. According to the expert, product innovation helps brands stand out, while a balanced product pipeline with core items and new releases keeps consumers engaged.
– Whatever the store size, it’s an opportunity to celebrate moments of engagement. THE MEDIUM IS THE MESSAGE – Aside from levels of human service, how can physical spaces continue to engage? Agility and adaptation are the key, with cues from pre-covid trends.
As Singapore is a strategic gateway to the Southeast Asian market, it was imperative that we launched stores here,” Washing Zhong, country manager at Descente Singapore, told Inside Retail. million individuals engaged in various formats of golf. The company also plans to increase its presence across the island and beyond. “As
It allows for differentiated entry points across product categories, ensuring aspirational customers can engage with the brand while maintaining exclusivity and aspiration for high-ticket items. Balance aspiration with accessibility. Leverage physical retail for emotional engagement.
With real-time task management and peer-to-peer communication solutions, you can deliver the speed, power and ease your workforce needs to lift productivity and service. By leveraging advanced forecasting to increase front-line engagement, Zebra Workcloud can boost output and satisfy customers.
New Balance recently revealed a new retail concept store at Paragon Shopping Centre in Singapore centred on experience and carrying a curated selection of footwear and apparel that caters to athletes and fashion enthusiasts. Brand values Hefer said that the New Balance brand has always been known for quality, fit and craftsmanship.
Nearly four in 10 Australians admitted to having either engaged in online return policy abuse or fraudulent behaviours themselves in the past year or know someone who has, according to a recent study. The post A nation of cheats? Two in five Aussies admit to indulging in returns fraud appeared first on Inside Retail Australia.
However, one industry newcomer that has managed to buck all expectations is True Classic. Yahalom told Inside Retail that the key ingredients behind True Classics exponential growth is striking the perfect balance between delivering tailored fits, unmatched comfort and accessible pricing.
Here, Ludovic Dellazzeri, managing director of Ghd Australia , discusses the secret to customer satisfaction and whether or not the brand plans to establish a direct-to-consumer bricks-and-mortar offering in pursuit of delivering an impeccable customer journey. Since 2001, Ghd Australia has continuously innovated in the haircare space.
The importance of a healthy culture in organisations initially focused on managing risk and workplace health and safety. These changes mean that the people skills of managers within organisations are more important than ever. Interestingly, this same model shows that the character of the manager affects trust.
In the early days, the process of landing those accounts and then properly managing them was a huge learning journey and often felt as though we had no idea what we were doing, but we’re proud of where we are today. DF: One of the most interesting parts of my role as managing director of Thankyou is that there are very few ‘typical days’.
Leasing strategy “ Our leasing strategy is anchored in creating a carefully curated mix that reflects the global and local appeal of Emporium Melbourne,” Amy Wotton, general manager of brand and marketing at Vicinity Centres, told Inside Retail. “By
The uncertainty of what one might find keeps shoppers engaged, making the experience much more gratifying when a remarkable item is uncovered. A recent survey found that 74 per cent of second-hand shoppers do so to manage their household expenses, while many also create their own thing in resale as a secondary source of income.
While we are seeing Omicron impact sales post Christmas, we will continue to focus on growing our strong online business, ongoing engagement across our Myer One program and disciplined management of costs and inventory,” CEO John King said in a statement. per cent year on year, and a 17.1-per-cent
CEO John King said the business continues to “tightly” manage costs, inventory and cash to ensure a strong balance sheet as it begins its new calendar year. The company has engaged search firm Egon Zehnder to recruit his replacement. Myer said overall second-half sales extended 0.4
Like them or loathe them, middle managers are both a corporation’s greatest opportunity and their biggest problem. These are not the middle managers of cartoon jokes — they’re the new, power middle — we call them B-suite leaders. So middle managers have it tough. They are struggling to survive.
Results released on Monday show 68 per cent of Apple workers rejected a workplace agreement proposed by management with 87 per cent of Apple’s almost 4,000 Australian workers participating. Our members have been engaged in pretty serious work bans and strikes,” RAFFWU secretary Josh Cullinan told Reuters by phone.
While the ban aims to reduce the negative impact of social media use on children, the indirect ramifications on brands and retailers could pose a major problem, requiring marketing managers to rethink content strategies across the board. As always, Snap will comply with any applicable laws and regulations in Australia.
Sophia Pope is the sales and customer success leader for ShipStation, a leading web-based order management and shipping software designed to help retailers efficiently process, fulfil and ship their e-commerce orders. That sustainability mindset provides an opportunity for retailers to engage with Gens Y and Z, she said.
“As we have continually said over the past three years, our focus has been on profitable sales, growing the online business, disciplined management of costs, cash, and inventory, space optimisation, and the deleveraging of our balance sheet,” King said.
Recent research by The Workforce Institute at UKG , indicates that 69 per cent of people think their manager has more impact on their mental health than their therapist or doctor, and a similar impact on their partner. As a manager, this can be a confronting reality. Integrated manager-led coaching. Simply, powerful LMS.
Relationships that create brand stickiness and self-sustaining brand engagement. Interactive displays, charging stations, and free wi-fi allow groups as well as individuals to be engaged. It creates communities based on common beliefs and interests, thereby strengthening relationships instead of merely business ties.
Mawuse Ziegbe, country manager, Camper. I look forward to a world where we eventually have more balanced gender representation and there is no longer a need to ask these sorts of questions. Charlene Perera, general manager, Hush Puppies and Clarks. Have confidence in the value that you bring to the business. Back yourself!
Emma Stallworthy: I love our office, we engaged an interior styling duo to design our showroom and office, and it was so worth it. At work, we also use a project management and workflow tool, Monday.com, and it’s been embraced in a meaningful way across the company. IR: How do you remain balanced with such a busy schedule?
Expectations: the standard for judgement Customers will rarely engage with your brand without having preconceived notions. Retail insight: Managing expectations doesn’t mean under-promising and over-delivering; it means consistently delivering on your brand’s emotional and functional commitments and promises.
Their digital expectations have also risen exponentially, causing brands everywhere to face their biggest challenge yet – balancing customers’ desires for personalised interactions while fiercely protecting customer privacy. . Know the rules of engagement: Consumers expect to engage with you on different devices.
Consumers now expect retailers to engage them whenever and wherever they want, with a shopping experience tailored to their individual needs. In an era when opaque data-use policies have jeopardised customer trust, retailers are increasingly cognisant of balancing AI-powered personalisation with privacy.
Here, Australia and New Zealand general manager Preet Bains discusses the brand’s omnichannel strategy, the sensory appeal of its unique stores and the key to maintaining the relevance of a legacy brand. . It is our aim to stimulate all the senses and keep a healthy balance between mind and body. The Queer Library.
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