Balance Customer Retention Shopping 
Inside Retail
MARCH 5, 2025
With delivery reliability significantly impacting customer retention and lifetime value, this must be a key focus for retailers. Likewise, omni-optimisation is a key focus in its mission to provide a seamless customer experience regardless of the channel used to shop, according to Celine Sommacal, e-commerce operations manager.
Inside Retail
MARCH 19, 2024
“Making the whole international shopping experience seamless is a journey that takes time, so don’t expect everything to be perfect right away,” she continues. Even better, she says, look at ways to integrate another shopping experience if customers want to exchange goods, by offering incentives for additional orders.
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Inside Retail
JUNE 28, 2021
In today’s new normal, the shopping experience is no longer defined by the boundaries of bricks-and-mortar, but by the customer journey as a whole. Consumers now expect retailers to engage them whenever and wherever they want, with a shopping experience tailored to their individual needs.
Inside Retail
SEPTEMBER 30, 2024
This integration of digital and physical experiences is becoming increasingly important in retaining customers and reducing churn rates, which we’ll discuss further shortly. The value the subscriptions are perceived to provide also may decline over time, leading to problems with customer retention.
Inside Retail
OCTOBER 5, 2023
In a move that promises to redefine the online grocery shopping landscape in Singapore, Foodpanda has teamed up with DFI Retail Group to bring consumers a one-of-a-kind shopping experience that is fast, fresh, and fuss-free. Customer experience Man hopes that the collaboration will boost customer retention and loyalty.
Inside Retail
MARCH 7, 2023
Immersive shopping experiences According to Tang, due to the uptake of digital technologies across different age demographics during the pandemic, including first-time digital shoppers, consumers in APAC have grown accustomed to contactless self-services despite returning to in-store shopping.
Inside Retail
FEBRUARY 25, 2025
Consumers today expect their digital shopping experiences to be highly personalised, convenient and seamless, which means retailers must embrace advanced technologies to compete. Our stance in this space is to provide our customers with a real experience by crafting meaningful, lasting connections, sustainably and responsibly.
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