Remove Balance Remove Customer Retention Remove Engagement
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What’s in store for retailers in the battle for survival, success and supremacy?

Inside Retail

With delivery reliability significantly impacting customer retention and lifetime value, this must be a key focus for retailers. For instance, providing same-day delivery for premium customers while offering standard shipping for budget-conscious shoppers can balance speed with efficiency.

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Welcome to the new customer experience

Inside Retail

In today’s new normal, the shopping experience is no longer defined by the boundaries of bricks-and-mortar, but by the customer journey as a whole. Consumers now expect retailers to engage them whenever and wherever they want, with a shopping experience tailored to their individual needs. Creating cohesive customer experiences.

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Planning to sell online in the US? Here are some tactics to ensure success

Inside Retail

“You need to really lean into understanding your customer and their value and create personalised experiences that minimise wasteful spending for you as a retailer and that also drive customer retention.” Once you understand the patterns of buying behaviour, then you can outsource to a local third-party logistics (3PL) partner.

Planning 290
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RM Williams, Country Road Group, others share three digital trends defining 2025

Inside Retail

We are bidding for customers. To adopt this thinking, brands should first look to define those metrics behavioural, brand, engagement and ROI that determine effectiveness and resonance of campaigns and spend. Prioritise SEO and personalisation/localisation, and lastly, have a clear customer strategy.

Other 130
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APAC customers are becoming more discerning and demanding: WGSN’s Jess Tang

Inside Retail

She believes that brands, retailers and marketers can help consumers overcome digital fatigue by focusing on amplifying the tangible and inspiring returning consumers through engaging experiences that are beyond transactional.

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Stepping into the future: Bata Thailand’s dynamic transformation unveiled

Inside Retail

Balancing nostalgia and modernity Bata was founded on September 21, 1894, in what is now known as the Czech Republic, and has a retail presence in more than 70 countries. Moreover, she said they had to be authentic to ensure high engagement rates. They had to be aligned with the brand voice, relevant and inspire the target audience.

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From styling Beyoncé to a Paris salon: The rise of Marie France Van Damme

Inside Retail

The Fall collection has been described as perfect for both city life and resort destinations, as it strikes a balance between versatility and high fashion. I will be on the road for the next few months meeting customers,” she concluded. Our proposition is uncomplicated. We are not driven by trends but set our own.

Fashion 130