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What’s in store for retailers in the battle for survival, success and supremacy?

Inside Retail

With delivery reliability significantly impacting customer retention and lifetime value, this must be a key focus for retailers. For instance, providing same-day delivery for premium customers while offering standard shipping for budget-conscious shoppers can balance speed with efficiency.

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Planning to sell online in the US? Here are some tactics to ensure success

Inside Retail

“You need to really lean into understanding your customer and their value and create personalised experiences that minimise wasteful spending for you as a retailer and that also drive customer retention.” Once you understand the patterns of buying behaviour, then you can outsource to a local third-party logistics (3PL) partner.

Planning 290
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Welcome to the new customer experience

Inside Retail

To close this gap, 44 per cent of retail and consumer goods marketers say they are now leading customer experience initiatives across their organisations (versus just 24 per cent in 2017), and metrics are being shared. In this regard, retailers are re-evaluating and revolutionising their value propositions for higher customer retention.

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The rise and rise of subscription boxes shows the market is ripe for growth

Inside Retail

The value the subscriptions are perceived to provide also may decline over time, leading to problems with customer retention. Customer retention challenges: Depending on category, a substantial portion of subscribers may cancel within the first six months.

Marketing 246
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APAC customers are becoming more discerning and demanding: WGSN’s Jess Tang

Inside Retail

Despite being budget-conscious, these consumers are not looking for the cheapest prices available, and are instead trying to maximise value by balancing quality and price,” she stressed.

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RM Williams, Country Road Group, others share three digital trends defining 2025

Inside Retail

Our stance in this space is to provide our customers with a real experience by crafting meaningful, lasting connections, sustainably and responsibly. This will go a long way to ensure you are staying on path, Anders said.

Other 130
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How Asian grocery giant DFI is bringing one-hour delivery to Singapore

Inside Retail

Customer experience Man hopes that the collaboration will boost customer retention and loyalty. He believes it will enable DFI to cater to a broader spectrum of customers; from those confined to their homes to individuals who value the convenience of home delivery. “For