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Charles & Keith co-founder Keith Wong on the brand’s global expansion 

Inside Retail

IR: How do you see these flagship stores contributing to your overall brand awareness and customer engagement strategies in the Asian market? Known for its futuristic knitwear, PH5 brings a fresh, playful edge and the collaboration promises to deliver vibrant easy-to-wear accessories.

Expansion 130
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How AI could solve product returns and other supply chain challenges

Inside Retail

Our research shows that 34 per cent of retail executives say supply-chain efficiencies and improvements are a top customer engagement priority. This model helps ALDO, which specialises in shoes and accessories, better predict demand to ensure it has the right inventory in the right channels.

Other 130
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Turning holiday insights into year-round success

Inside Retail

Did customers engage with product recommendations, or were they ignored? Building loyalty programs Loyalty programs are an effective way to keep customers engaged year-round. For example, if a customer bought a coffee machine, suggest premium coffee blends or accessories.

Strategy 241
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Bullring & Grand Central secures 27,500 sq ft JD Sports upsize for Summer 2023

Retail Focus

The new store will stock even more ranges from brands such as Nike, Adidas, Under Armour, and Converse, covering footwear, fashion, and accessories. JD Sports, which has been at Bullring since 2003, will open a new 27,500 sq ft store on the lower level.

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The rise of personalised shopping experiences

Inside Retail

Big data driving personalisation Retailers are collecting vast amounts of data to better understand customers’ personal, transactional, and behavioural information. AI algorithms can then carry out behaviour analysis, predict customer preferences and tailor personalised offers, which improves customer engagement and loyalty.

Shopping 243
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How Ezibuy and Gumtree unlock incremental revenue with personalisation

Inside Retail

While looking for growth solutions, EziBuy shared their goals with Rokt , an AI powered technology company that helps e-commerce businesses personalise the purchase experience for each customer in the Transaction Moment. Rokt’s exclusive marketplace with premium e-commerce partners provided the ideal growth solution for Ezibuy.

Tailored 246
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Consumers still want relationships with their favourite fashion brands even when they can’t afford to buy, new research from Centra reveals

Retail Focus

Rather than investing in new fashion items, a quarter (25%) are buying more pre-loved or second-hand items, while another quarter (25%) are reducing fashion spend by choosing lower cost items or accessories to update their wardrobe.

Fashion 147