Inside Retail

FEBRUARY 11, 2024

Australian athleisure brand LSKD has appointed its first chief retail officer, the former director of retail for Lululemon ANZ Alex Shaughnessy, as part of its strategy to become a world-class retailer. Part of this expansion strategy is to give LSKD customers the ability to shop directly with the brand. “We

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Inside Retail

FEBRUARY 29, 2024

per cent decrease year-over-year from the same period in 2022. The report also revealed that 131,735 active subscribers closed their accounts, representing a 2 per cent decrease from the end of the third quarter of fiscal year 2022. According to the brand’s third-quarter report released last December, revenue was $72.5 million, a 6.3

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Inside Retail

JUNE 5, 2022

At Cheetah Digital, our goal is to always get brands to focus on building out a zero-party data strategy. Cheetah Digital’s recent 2022 Digital Consumer Trends Index shows a whopping 86 per cent of consumers are becoming increasingly sceptical when it comes to their data privacy. Have a robust data-collection strategy to support this.

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Retail Focus

DECEMBER 8, 2021

The report highlights the vital role customer loyalty programmes have played throughout the Covid-19 crisis, and how the pandemic-induced acceleration of eCommerce looks set to usher in a wave of brand loyalty innovation over the next three years. The full Global Customer Loyalty Report 2022 is now available for download.

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Inside Retail

AUGUST 14, 2023

Building loyalty with existing customers is an easier and more valuable win than attracting new ones with a Semrush report identifying a 60-70 per cent probability of selling to a previous customer but only 5-20 per cent with a new one. Existing customers tend to spend nearly a third more too. And it starts with your people.

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Retail Focus

APRIL 4, 2024

Expert Manager at Univers Retail | Ephemeral Retailing Specialist | Published Author | Speaker In the dynamic and ever-evolving landscape of contemporary business, the concept of digital transformation has emerged as a pivotal force shaping industries and strategies at an unprecedented pace.

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Inside Retail

JULY 8, 2024

At a time of unprecedented challenges and opportunities, Revolve Group’s data-driven strategies, influencer collaborations, and commitment to customer experience help it stand out in a crowded market. IR: Do you have any data or insights on brands that resonated with the Revolve customer?

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Inside Retail

AUGUST 17, 2023

Recently, the Profit Protection Future Forum released the findings of its comprehensive The 2022 Australia and New Zealand Retail Crime Study, a rigorously conducted body of research that captured the trends and patterns of the retail crime landscape from some of ANZ’s largest retailers. What deters shoplifters?

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Inside Retail

FEBRUARY 8, 2022

It’s a way for consumers to show their loved one’s admiration and gratitude on a love-filled day, yet as the global supply chain disruption lingers into 2022, consumers are becoming more reluctant in purchasing presents for this shopping event. Gifts have long since been a consumer favourite for Valentine’s Day celebrations.

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Inside Retail

JANUARY 8, 2024

billion in revenue in 2022. per cent in 2022 compared with the year prior. For digital-only brands, pop-ups provide a way to physically meet their customers and express the brand in a palpable way, to provide a brand experience,” Driscoll told Inside Retail. Pop-up shops today are on steroids, and they are everywhere.

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Contra

JANUARY 10, 2024

These statistics demonstrate the impact of various visual merchandising strategies, from window displays to the use of technology. Check out every statistic you need to know about Visual Merchandising in 2024 below: Influence on Customer Decisions and Traffic 8 out of 10 shoppers base their buying decisions on what they see in-store.

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Contra

JANUARY 10, 2024

These statistics demonstrate the impact of various visual merchandising strategies, from window displays to the use of technology. Check out every statistic you need to know about Visual Merchandising in 2024 below: Influence on Customer Decisions and Traffic 8 out of 10 shoppers base their buying decisions on what they see in-store.

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Visual Merchandising Merchandising Display Texture 52

Inside Retail

FEBRUARY 16, 2022

KPMG has identified capabilities that need to be aligned to develop deeply personalised customer engagement that responds to the key moments that matter for each interaction: 1. Those that are successful possess the ability to quickly design and deliver great customer outcomes.

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Inside Retail

MARCH 3, 2022

Our 2022 report features C-level executives with decades of leadership experience, alongside start-up founders and digital specialists with a wide range of skills, from marketing to logistics. She has led the business through a period of rapid growth, while creating a long-term expansion plan centred around customer engagement.

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Inside Retail

OCTOBER 11, 2023

Analyzing over 80 different rigorous peer-reviewed studies on DTC, we discovered a few common insights that prove the DTC model isn’t dead, it’s just evolving and, in fact, it could still be a great way for smaller brands to build customer engagement. But first, let’s take a look at the history of DTC and why it became so popular.

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Inside Retail

FEBRUARY 27, 2022

Perched on the fringes of mainstream adoption, NFTs were a welcome addition to two aspects of America’s Super Bowl in 2022, revolving around experiences and keepsakes. There is a huge opportunity for retailers to use NFTs in their customer engagement strategy.

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Inside Retail

FEBRUARY 26, 2024

per cent versus the same period in fiscal 2022, gross merchandise decreased 7.1 Everything from hiring staff to ensuring inventory management is trialed and the ideal staff-to-customer engagement is tested. In the company’s third quarter 2023 earnings report, net sales decreased 6.8

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Parcel Pending

FEBRUARY 28, 2023

The interactions between customer and retailer are made up of all these different touchpoints. Customers often choose companies they shop at based on their overall experience through all points of the customer engagement journey – not simply individual interactions with individual departments.

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Parcel Pending

FEBRUARY 28, 2023

The interactions between customer and retailer are made up of all these different touchpoints. Customers often choose companies they shop at based on their overall experience through all points of the customer engagement journey – not simply individual interactions with individual departments.

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Parcel Pending

MAY 3, 2023

With inflation and continued supply chain issues putting pressure on disposable income and many businesses still recovering after the COVID-19 pandemic, the retail industry across North America has to think creatively about elevating the customer experience and better leveraging technology to make an impact. October 14, 2022.

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Inside Retail

AUGUST 15, 2023

It does so through a variety of methods, including the use of its website, social media, product packaging and custom-made postcards. The brand has also strategically positioned its bean retail areas and filter-brewing stations in prominent and accessible spots in its cafés, to encourage customer engagement and enquiry. “To

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Parcel Pending

MARCH 29, 2024

80% of B2B customers expect responses and interactions in real time. The integration of omnichannel strategies is just the start. Established B2B distribution companies are diversifying their offerings, while major B2C e-commerce giants are entering the B2B space, bringing the customer-centric focus that has dominated the B2C market.

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CRP

MAY 28, 2024

Waste management studies in Los Angeles highlight a post-Christmas spike in shipping materials waste, with a striking contrast between December 2022 and January 2023. This strategy could reduce the use of shipping boxes and other types of e-commerce packaging during the holiday season. Cardboard waste jumped from 2.04 tons to 16.42

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Parcel Pending

DECEMBER 8, 2023

Retail analytics software can help retailers deploy specific strategies based on the knowledge and customer analytics collected by POS systems. Customer Relationship Management Software Sophisticated CRM software manages many customer journey elements.

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