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2019 vs 2020 vs 2021: How has Covid impacted Christmas?

Inside Retail

It’s kind of elongated and stretched out,” noted Adam Ioakim, managing director, APAC at Emarsys. The interesting thing is we started to see a few retailers starting Black Friday and Cyber Monday a few days earlier and starting to pull some of that early customer engagement into their pipeline,” observed Ioakim.

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Optus backpays over $7.8 million to underpaid employees

Inside Retail

Optus hired these employees as retail consultants and store managers around Australia between January 2014 and March 2020. The backpayment includes more than $5.4 million in wages and entitlements and more than $2.4 million in superannuation and interest.

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Three practical solutions to drive brilliant customer engagement

Inside Retail

The number of touchpoints to reach them and the amount of data being generated, continues to skyrocket, which can sometimes make for a very disjointed customer engagement strategy. . When customer engagement is done right, brands can build customer loyalty by providing impactful, user-centric experiences. Take Ticketek , for example.

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Your guide to working out your workforce

Inside Retail

In the short term, it will be important to engage and prepare teams adequately for what’s ahead, and to generate excitement about what can collectively be achieved. At a tactical level, leave and shifts will need to be actively managed for maximum coverage but also to allow time for personal restoration.

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Opinion: Say hello to the new face of beauty retail

Inside Retail

Many beauty retailers are reliant on physical experiences, but as we remain in lockdown, savvy brands are reimagining how to deliver new engaging experiences virtually by leveraging new technologies. billion in 2020 (Mordor Intelligence, 2021), Australians are major consumers of health and beauty products worldwide. Valued at USD $3.73

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How the pandemic was a catalyst for ‘New Retail’ design

Retail Focus

Long before Covid, retailers were lacking a certain originality having become too transactional, but in the years leading up to 2020, imaginative changes were already being made to re-engage consumers. Something that’s prevalent in articles from 2020 and in recent months, is the need for stores to be agile and flexible.

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As Microsoft shuts stores in China, are authorised retailers still relevant?

Inside Retail

The reported closure of Microsoft’s brick-and-mortar stores managed by authorised retail partners in China has raised questions about the tech giant’s strategy in the world’s second-largest economy and whether the move is counterintuitive when the market’s consumer electronics sector has seen a sign of recovery.