Inside Retail

JUNE 28, 2021

To close this gap, 44 per cent of retail and consumer goods marketers say they are now leading customer experience initiatives across their organisations (versus just 24 per cent in 2017), and metrics are being shared. In this regard, retailers are re-evaluating and revolutionising their value propositions for higher customer retention.

Customer Retention 221

Customer Retention Engagement Advertising Consumer 221

Parcel Pending

SEPTEMBER 30, 2021

Savvy retailers are updating their customer loyalty programs to increase customer satisfaction and ensure customer retention. The lure of loyalty cards remains the same since its inception: it’s more cost efficient to retain an existing customer than it is to acquire a new customer. 2020, February 9).

Customer Retention 52

Customer Retention Engagement Form Social Media 52

RetailMinded

FEBRUARY 8, 2023

Director of Relationship Marketing Strategy, Merkle, a dentsu company. Using their customer Sonos as an example, John continues to explain the benefits of automated technology. “In Another concern for merchants is customer retention because – let’s face it – the retail landscape is competitive. Troubled?

Customer Retention 98

Customer Retention Strategy Engagement Planning 98

RetailMinded

MARCH 31, 2021

Recently, we’ve seen data supporting the value of retention vs. acquisition like improving customer retention 5% increases profits by up to 95%. . With that in mind, optimized delivery strategies must be top of the agenda for fast growing brands. Contributed by Derek O’Carroll, CEO, Brightpearl.

Customer Retention 92

Customer Retention Strategy Consumer Management 92

Parcel Pending

APRIL 30, 2021

The average time between customer arrival at curbside and order pickup is 8-12 minutes. Curbside pickup at retail stores surged 208% in April 2020 due to the start of the coronavirus pandemic 3. In fact, it was up by 52% in 2020 4. 2020, April 7). 2020, April 27). 2020, October 21). Sources: Shekel.

Customer Retention 52

Customer Retention Shopping Line Consumer 52

Parcel Pending

JUNE 24, 2021

Retail stores continue to play a big role in the customer experience, bringing in impulse purchases, acting as brand builders, and efficiently traversing “the last mile” to get purchases into the hands of consumers and improve their customer retention rate. 2020, June 1). in 2021, up from its initial 6.5% prediction 3.

Department Stores 52

Department Stores Customer Retention Consumer Shopping 52

Parcel Pending

JUNE 24, 2021

Retail stores continue to play a big role in the customer experience, bringing in impulse purchases, acting as brand builders, and efficiently traversing “the last mile” to get purchases into the hands of consumers and improve their customer retention rate. 2020, June 1). in 2021, up from its initial 6.5% prediction 3.

Department Stores 52

Department Stores Customer Retention Consumer Shopping 52