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Research sheds light on the Australian e-commerce consumer journey

Inside Retail

One recent study by ChannelAdvisor and Dynata surveyed over 1000 Australian consumers about their current shopping habits and how they expect these habits to change in the near future. Among the consumers surveyed, 49 per cent predict they will shop online in the future more than before the pandemic.

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2019 vs 2020 vs 2021: How has Covid impacted Christmas?

Inside Retail

In November, consumers became aware of global supply chain issues, spiking fear into them that Christmas shopping may be a major challenge. According to Emarsys’ new All I Want for Christmas report, 30 per cent of consumers are worried their gifts won’t make it in time for Christmas Day. Consumers will continue shopping earlier.

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Analysis: Consumers and the new reality

Inside Retail

In KPMG’s Responding to consumer trends in the new reality report, our research details findings from 75,000 consumer survey responses taken over four months, from May to September 2020, across 12 countries. We will explore the four key themes emerging from our research and how retailers need to respond to the changed consumer.

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Australians return to the malls despite a plunge in consumer confidence

Inside Retail

Scentre group’s figures came out on the same day as the latest consumer confidence data from Westpac shows a decline of 5.6 It’s the worst figure since August 2020 when Victoria was suffering from Covid-related lockdowns. . Comparable sales of major retailers and specialty stores were up by 11.2 per cent to 90.4 per cent in 2022.”.

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How to Address the Needs of the Next Generation of e-Commerce Customers

Speaker: Jenn VandeZande, Head of Digital Engagement Strategy at SAP Customer Experience | Beth Scott, VP, Business Operations - Supply Chain | Nikki Grigsby, PHR, Chief Operations Officer at Syndigo | Levana Wang, Content Creator, Gen Z Expert

Post-2020 life has changed the world in many ways — not the least of which is accelerating our reliance on digital commerce. So, how can we take on this next, purpose-driven generation of consumers? This webinar will include: What the next generation of e-Commerce customers are looking for.

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Sweaty palms and bargain bins: Why consumers are flocking to dollar stores

Inside Retail

Discount stores are booming in post-Covid Europe as price-sensitive consumers seek out bargains amid inflation and the devastating impacts of the pandemic. billion in sales in 2020, an increase of nearly 22 per cent in comparison to a year earlier. All consumers love a good bargain. The psychology behind bargain hunting.

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Trivago fined $44.7 million for misleading travellers

Inside Retail

million in penalties by the Australian Federal Court for misleading consumers over hotel prices. The court found that in January 2020, the company deceived consumers through misleading misrepresentations of hotel room rates on its website and in television advertisements. .

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