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Webjet in legal battle over flight price misrepresentation

Inside Retail

The Australian Competition and Consumer Commission (ACCC) launched the legal action in the Federal Court against Webjet for displaying “flights from $X” statements but omitting its compulsory service fee and booking price guarantee fee in the advertised prices between November 2018 and November 2023.

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Harvey Norman faces class action over junk extended warranties

Inside Retail

The extended warranty, called ‘Product Care’, is sold with products such as electronics and white goods, claiming to provide extra protection to consumers who experience faulty products. “They feel like they’ve been tricked,” she added.

Consumer 306
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Navigating the new normal in retail shipping: Insights from Shippit’s new report

Inside Retail

To understand those trends – and ultimately answer the question, what is the state of shipping – we surveyed thousands of consumers and retailers and analysed more than 200 million orders powered through Shippit from 2018 to 2024.

Consumer 278
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US investment firm takes majority stake in Coco & Eve 

Inside Retail

Founded in 2018 by Emily Hamilton and her husband Alexander Ostrowski, Coco & Eve offers a range of hair, self-tan and body care products. The brand sells directly to consumers and through retailers including Sephora, Boots, as well as at Myer, Adore Beauty and The Iconic.

Consumer 277
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Silly Solly’s plans 10 more stores as it moves to franchise model

Inside Retail

We believe in the model, it’s been operating since 2018.” The Silly Solly’s brand has come full circle, now owned by Stanton and an Australian management team that reinvented the model in 2018. “We We experimented with a couple of stores and decided there was a need for this, ” said Stanton.

Planning 298
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Australia Post to pay $2.9 million for lost, damaged parcels

Inside Retail

The failure affected about 10,500 business contract customers and fewer than 1000 recipients of StarTrack deliveries, according to the Australian Competition and Consumer Commission (ACCC). The mailing service provider reported the breach to the ACCC last May. The post Australia Post to pay $2.9

Consumer 246
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Delivery times get longer and more expensive, research finds

Inside Retail

The company’s State of Shipping Report found that the estimated delivery time has risen from two days in 2018 to 5.6 “Today, consumers want choice, convenience and reliability – they are gravitating towards the retailers who can offer that,” said Hango-Zada. during the six-year period.

Balance 278