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Telstra fined $50m for unconscionable conduct toward Indigenous Australians

Inside Retail

Telstra has been hit with the second-biggest fine in Australian history, $50 million, for engaging in unconscionable conduct against more than 100 Indigenous customers across Australia between 2016 and 2018.

Consumer 217
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Welcome to the new customer experience

Inside Retail

Consumers now expect retailers to engage them whenever and wherever they want, with a shopping experience tailored to their individual needs. Today’s consumers expect more than just personalised experiences. And consumers can feel it. Creating cohesive customer experiences.

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Mastercard faces court over anti-competitive deals with major retailers

Inside Retail

The Australian Competition and Consumer Commission says the financial services giant has been engaging in anticompetitive conduct since 2017 in the supply of debit card acceptance services, with the purpose of substantially lessening competition.

Flow 246
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Meet Sugar: The “anti-establishment” beauty retailer Indian consumers crave

Inside Retail

Consumers are at the heart of all we do. While multinational brands had always dominated the Indian market, their beauty products were not really suited to the skin complexion of the typical Indian consumer. Celebrating uniqueness.

Consumer 130
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“Not surprised”: Experts react to Amazon’s reported department store plan

Inside Retail

More recently, the company’s offline efforts have been in the convenience space, with the launch of its cashierless Amazon Go stores, and grocery, following its acquisition of the upscale US grocery chain Whole Foods in 2017. This could be a play by Amazon to engage those people,” Flanders said. “I

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Here’s the story behind Tommy Hilfiger’s adaptive fashion range

Inside Retail

Designed and launched in 2017, Tommy Adaptive is Tommy Hilfiger’s inclusive range that makes dressing easier for adults and children with disabilities. Figuring out the language and understanding the consumer’s journey were the biggest barriers we faced in creating [our marketing campaigns].”. “We Accessible shopping experience.

Fashion 246
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No longer a “hot new thing”: Why AR shopping is here to stay

Inside Retail

However, beauty brands and other companies in various retail sectors have been integrating AR technology into the consumer shopping experience since well before 2020. This allowed consumers to “try out” a piece of furniture and get a feel for whether or not it would work. In 2020, 83.1 million in the year prior.

Shopping 245