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Second strike: Fitbit fined again for misrepresentation

Inside Retail

Fitness tracker Fitbit is facing an $11 million penalty in Australia after admitting it committed deceptive representations about consumers’ rights to a refund or replacement if the device sold was found faulty. The post Second strike: Fitbit fined again for misrepresentation appeared first on Inside Retail Australia.

Consumer 262
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Meet Sugar: The “anti-establishment” beauty retailer Indian consumers crave

Inside Retail

Consumers are at the heart of all we do. While multinational brands had always dominated the Indian market, their beauty products were not really suited to the skin complexion of the typical Indian consumer. Celebrating uniqueness.

Consumer 130
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RFG settles unconscionable conduct case brought by ACCC

Inside Retail

The Retail Food Group (RFG) will pay $5 million to some franchisees of Michel Patisserie stores as part of a court-enforceable undertaking that settles the unconscionable conduct proceedings brought by the Australian Competition and Consumer Commission (ACCC). Waiving historical debts. This story originally appeared on Franchise Executives.

Marketing 246
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RFG settles unconscionable conduct case brought by ACCC

Inside Retail

The Retail Food Group (RFG) will pay $5 million to some franchisees of Michel Patisserie stores as part of a court-enforceable undertaking that settles the unconscionable conduct proceedings brought by the Australian Competition and Consumer Commission (ACCC). Waiving historical debts. This story originally appeared on Franchise Executives.

Marketing 246
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Net-A-Porter to exit China: What’s the future for multi-brand luxury platforms?

Inside Retail

YNAP entered China in 2013 before partnering with the country’s e-commerce giant Alibaba in 2018. Under the joint venture, YNAP and Alibaba launched two mobile apps for YNAP’s Net-A-Porter and Mr Porter multi-brand online stores for consumers in China. What went wrong? The results of YNAP were presented as ‘discontinued operations’.

Strategy 147
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What will drive retail spending in 2018?

Barber Design

2017 has been a tough year for retailers. Uncertain economic and political conditions have diminished consumer confidence and made spending particularly volatile. Recent consumer research for Retail Week conducted by 3Gem Research and Insight has highlighted the factors that will drive retail spending next year: Christmas predictors.

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Telstra fined $50m for unconscionable conduct toward Indigenous Australians

Inside Retail

Telstra has been hit with the second-biggest fine in Australian history, $50 million, for engaging in unconscionable conduct against more than 100 Indigenous customers across Australia between 2016 and 2018.

Consumer 217