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How to manage change without burning out employees

Inside Retail

In the past three years, the average employee experienced 10 planned enterprise changes, up from two in 2016. Its exhausting and the Harvard Business Review tells us that employees willingness to support enterprise change collapsed to just 43 per cent in 2022 compared to 74 per cent in 2016. The soft metrics matter as much as the hard.

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Roubler solution resolves modern award headaches for retailers

Inside Retail

This is a concern that Roubler founder Andrew Northcott set out to resolve after experiencing the challenges of managing complex workforces first-hand. With Roubler, managers are also alerted to potential non-compliance issues as they arise at any stage of the workforce management process.

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Telstra fined $50m for unconscionable conduct toward Indigenous Australians

Inside Retail

Telstra has been hit with the second-biggest fine in Australian history, $50 million, for engaging in unconscionable conduct against more than 100 Indigenous customers across Australia between 2016 and 2018.

Consumer 217
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Consolidation and live shopping: Four e-commerce trends to watch in 2023

Inside Retail

Pureplay online and bricks-and-mortar retailers both have an important role to play here in expanding the Aussie e-commerce ecosystem, bringing different skills to the table, from inventory management to customer loyalty programs. Multichannel e-commerce experiences. The rise of the B2B2C marketplace. It’s always the way, B2B follows B2C.

Shopping 264
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First Nations artists, Pride and mental health: Volley talks collabs

Inside Retail

According to Volley’s partnership manager Renee Jaeger, the NGA approached the brand after seeing Volley’s Wear it with Pride campaign. Volley’s content and marketing manager Anna Geason told Inside Retail that the best collaborations happen when there is an authentic connection between partner brands.

Artistic 244
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How Taking Shape is leveraging backend efficiency gains to grow overseas

Inside Retail

Since 2019, it has relaunched its online offering in Australia, rolled out dedicated e-commerce sites and fulfilment centres in New Zealand and the UK, and upgraded its warehouse management and order management systems, leading to significant efficiency gains and growth. This time, the brand is focusing more firmly on e-commerce.

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Bunnings MD Mike Schneider: “I have the best retail job in the country”

Inside Retail

Last week, Bunnings managing director Mike Schneider joined Australian Retailers Association CEO Paul Zahra on the ARA podcast about how he began his career in retail, what a typical day looks like for him – and why he reckons he has the best retail job in the country. They were happy to take me on as a regional manager in Victoria.