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Second strike: Fitbit fined again for misrepresentation

Inside Retail

Fitness tracker Fitbit is facing an $11 million penalty in Australia after admitting it committed deceptive representations about consumers’ rights to a refund or replacement if the device sold was found faulty. The post Second strike: Fitbit fined again for misrepresentation appeared first on Inside Retail Australia.

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Why Dutch-style bike brand Lekker is embracing e-bikes and retail partners

Inside Retail

It is removing all non-electric bikes from its offering and reversing course on its direct-to-consumer strategy as it looks to expand its market share. Localised design Lekker adapted the build of its product offering to suit the Australian market and consumer preferences which contrast with the European markets. “We million this year.

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J Crew’s catalogue proves that print is still king in the fashion industry

Inside Retail

After discontinuing its paper mailer in 2017, the J Crew catalogue is back. The return of the J Crew catalogue was a deliverable that Wadle promised in a LinkedIn post back in 2020 when she first announced that she would be taking the helm of the brand – but there was already wide consumer demand for its return.

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US retailers’ members-only programs under scrutiny with Amazon lawsuit

Inside Retail

Thirty percent of Americans were enrolled in a subscription service in 2022, according to a survey of 37,720 people by Euromonitor, up from 20 per cent of respondents in 2017. The FTC accused the e-commerce giant of duping “millions of consumers” into purchasing subscriptions for Prime services. The retailer reached a $2.35

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Telstra fined $50m for unconscionable conduct toward Indigenous Australians

Inside Retail

Telstra has been hit with the second-biggest fine in Australian history, $50 million, for engaging in unconscionable conduct against more than 100 Indigenous customers across Australia between 2016 and 2018.

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Customer experience innovations for 2017

Barber Design

2016 has been quite a tumultuous year for retail. We’d really like to put it all behind us by taking a look at some of the big customer experience innovations in store for retailers in 2017. The post Customer experience innovations for 2017 appeared first on Barber Design.

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What Stanley’s Valentine’s Day sellout says virality in retail

Inside Retail

How the Stanley tumbler went from dead to widespread When Stanley was originally launched in 1913, the company’s beverage and food containers were primarily marketed toward “rough and tumble” male consumers for arduous expeditions like hikes or long travel journeys. So how did the product come back from the dead? And boy did they ever.