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“The best can always be better”: Ghd Australia’s MD on customer satisfaction

Inside Retail

Since 2001, Ghd Australia has continuously innovated in the haircare space. Here, Ludovic Dellazzeri, managing director of Ghd Australia , discusses the secret to customer satisfaction and whether or not the brand plans to establish a direct-to-consumer bricks-and-mortar offering in pursuit of delivering an impeccable customer journey.

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How to ensure Black Friday doesn’t become the nightmare before Christmas

Inside Retail

Heading into November are we meant to be planning for Christmas, or making the most of these big sales events (we’ll use ‘BFCM’ as shorthand to refer to these sales but we mean all the sales happening around this time of year)? In 2001, sales in November accounted for 8.8% Christmas planning cycles. of the total for the year.

Consumer 246
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Why Nike is putting used sneakers back on the shelf

Inside Retail

The brand plans to expand the Refurbished program to more US stores throughout 2021 and beyond. The move into resale positions Nike even more firmly as an undisputed leader in the sustainability space, according to Sydney-based retail consultant, Rosanna Iacono, who held various roles at Nike from 1992 to 2001.

Fashion 264
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Meet the Aussie furniture brand that just opened a global flagship in NYC

Inside Retail

Nicholas officially started working for the family business in 2001, initially as the production manager before moving on to his role as design and development director in 2007. Harbour’s sales have grown 250 per cent since 2020, the brand stated, a pace the company plans to continue moving at through next year.

Outdoor 246
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Ksubi’s return to Australian shores with Bondi Beach House and what’s next

Inside Retail

It comes as the brand plans to open new stores in Sydney and Melbourne in early 2024. T cemented its reputation for rebellion at its Australian Fashion Week debut in 2001, where 200 rats were sent down the runway. Ksubi’s return to operating stand-alone stores in Australia has been a long time coming. It was originally called Tsubi.

Fashion 273
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L’Occitane welcomes new global CEO

Inside Retail

According to a statement from the group, “Under the new organisational structure, Hoffmann will drive the group’s strategic planning to leverage the strengths of its core business in order to scale innovations and create large-scale new businesses, while continuing to build each brand’s unique identity.”.

Fashion 130
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Bunnings MD Mike Schneider: “I have the best retail job in the country”

Inside Retail

Last week, Bunnings managing director Mike Schneider joined Australian Retailers Association CEO Paul Zahra on the ARA podcast about how he began his career in retail, what a typical day looks like for him – and why he reckons he has the best retail job in the country. They were happy to take me on as a regional manager in Victoria.