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“The best can always be better”: Ghd Australia’s MD on customer satisfaction

Inside Retail

Since 2001, Ghd Australia has continuously innovated in the haircare space. Here, Ludovic Dellazzeri, managing director of Ghd Australia , discusses the secret to customer satisfaction and whether or not the brand plans to establish a direct-to-consumer bricks-and-mortar offering in pursuit of delivering an impeccable customer journey.

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How the ‘four Ds’ help Ghd MD Ludovic Dellazzeri stay productive

Inside Retail

Never settling for less than a ‘good hair day’ is the mission behind global hair-styling tools manufacturer Ghd, which was founded in 2001 by three British hairdressers based on Korean innovation technology. IR : Do you use any apps or tools to manage your time? LD: All work promotes happiness and productivity if well managed.

Hobbies 147
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Improving Campus Store Returns Management with Smart Technology

Parcel Pending

Smart technology, including smart parcel locker solutions, can significantly improve returns management for campus stores by simplifying and streamlining the reverse logistics process. The returns experience and the returns management process can even impact customer loyalty and satisfaction. return rate in 2022.

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Workforce first: why staff wellbeing should be high on the agenda for the retail industry

Retail Focus

Here, Toma Pagojute, Chief HR Officer at workforce management solutions provider Quinyx, outlines why retail bosses need to adopt a people-first approach in order to succeed this season, and how they can help retain their staff during ‘The Big Quit’. But what happens when a shortage of people is one of your biggest challenges?

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How to ensure Black Friday doesn’t become the nightmare before Christmas

Inside Retail

These figures also show how the balance of retail spending has crept earlier too. In 2001, sales in November accounted for 8.8% As the uncertainty of the pandemic drove panic buying in 2020, and the Ever Given ran aground blocking the Suez Canal in 2021, the critical nature of managing the supply chain was reaffirmed globally.

Consumer 246
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Bunnings MD Mike Schneider: “I have the best retail job in the country”

Inside Retail

Last week, Bunnings managing director Mike Schneider joined Australian Retailers Association CEO Paul Zahra on the ARA podcast about how he began his career in retail, what a typical day looks like for him – and why he reckons he has the best retail job in the country. They were happy to take me on as a regional manager in Victoria.

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8 Ways to Improve Employee Engagement in the Workplace

Parcel Pending

Recent studies by the Society for Human Resource Management (SHRM) clearly demonstrate the link between an effective employee engagement strategy and increased productivity, where employees who are more engaged in their work are more likely to help the company achieve its goals. Promote a healthy work-life balance. Prioritize feedback.